Dekalb County Jail

First things first: you must be on the inmate's approved visitation list before you can visit. Once approved, you're limited to one visit per week. On-site visits happen at the visitation center via video—offered daily in two blocks, with inmates getting two 30-minute sessions weekly. All visits require an appointment scheduled at least 24 hours ahead, either in person at the jail or online. Phone scheduling isn't available. Prefer visiting from home? At-Home video visits through GettingOut cost $5.00 per 30-minute session and don't count against the inmate's on-site allowance. Just know that remote sessions (except attorney and clergy visits) are recorded and monitored. Bring a valid government-issued photo ID, and don't show up under the influence. There's no storage for prohibited items like tobacco, cell phones, or electronics—leave them at home or in your car.

To receive phone calls from DeKalb County Jail, create and fund an AdvancePay account through ConnectNetwork before calls can reach your phone. Want face-to-face time from home? Remote video visits run through GettingOut at $5.00 per 30-minute session—and they don't count against the inmate's onsite visitation allowance. Set up and verify your account before expecting calls or booking visits. On the tech side, at-home video requires a webcam-equipped computer or a smartphone/tablet with a working camera and microphone, plus a stable internet connection. Need help? GettingOut/Telmate customer care is available 24/7 at 1-866-516-0115.

DeKalb County Jail routes all personal mail—letters, pictures, and drawings—through a vendor for digital delivery to the inmate's tablet. Send personal mail to the vendor P.O. Box in Phoenix, Maryland. Include the facility name and state, the inmate's full name and identifier, plus your full name and physical address. Don't send checks, money orders, or attorney-client privileged mail to the Phoenix, MD address—those follow different facility instructions. Sending through USPS? It's limited to plain white postcards meeting the jail's size and format rules. Postage must be metered or pre-printed; adhesive stamps aren't accepted.

To add money to an inmate's account at DeKalb County Jail, use the lobby kiosks or deposit through ViaPath/GettingOut—call 866-516-0115 or visit gettingout.com/deposit. Different services run on different platforms: ConnectNetwork handles AdvancePay/PIN Debit, while GettingOut funds tablet and messaging accounts. DeKalb uses TouchPay Holdings dba GTL Financial Services (ViaPath) for certain payment services. Automated deposits come with fees—GettingOut charges $3.00 for automated deposits or $5.95 with live-operator help. Deposits may take up to 72 hours to show up in an inmate's Trust & Commissary account. Have the inmate's facility and ID details ready to avoid delays.