Setting Up a Smart Communications (SmartInmate) Account for Douglas County Jail

Douglas County Jail partners with Smart Communications (SmartInmate) for phone calls and video visitation. You'll need a SmartInmate account to connect with someone in custody - whether you want to receive calls, update your contact info, or schedule video visits. Think of it as your central hub for staying in touch.

Head to Smart's SmartInmate platform to create your account. You'll set up a login and confirm your contact information so the system can connect you to the right person and services. Double-check what you enter - small typos can cause headaches later when you're trying to schedule visits or troubleshoot issues.

Video visitation at Douglas County Jail runs through SmartInmate. Schedule and conduct visits at smartinmate.com using a computer or smart device with a webcam. Online video visits are fee-based, so make sure you're logged into the correct account before picking a time.

No reliable device or internet at home? Three video visitation units are available in the Justice Building 3rd floor lobby. Hours are Monday through Friday, 7:30 a.m. to 4:30 p.m. (closed holidays), and one unit is ADA-compliant. Using these lobby units is free, but you still need to schedule ahead at smartinmate.com.

Running into problems but can still log in? Use the built-in support option first. Click

Troubleshooting

• ✓ Online video visits through SmartInmate are fee-based, even though some on-site lobby units are free to use.
• ✓ Keep your SmartInmate login and password private - don’t share your account access with anyone else.

iPhone users: skip Safari for SmartInmate video visits. It won't work properly. Use Google Chrome instead.