How to Schedule a Video Visit at Fairfax County ADC (and Fix Common Tech Issues)
Video visits at the Fairfax County Adult Detention Center (ADC) are straightforward once you know the rules and time windows. Below you'll find the exact scheduling process, what it costs, and quick fixes that solve most "blank screen" tech problems.
Los visitantes autorizados en Fairfax County ADC tienen una visita por video por día. Puede reservar en incrementos de 15 o 30 minutos, por lo que es fácil planear una visita rápida o una conversación más larga.
El costo depende de dónde realice la visita. Las visitas por video remotas (desde casa u otra ubicación) cuestan $0.10 por minuto. Si utiliza un quiosco en el vestíbulo del ADC, no hay cargo.
Fairfax County ADC lanzó las visitas por video para reclusos de población general en agosto de 2021. El sistema funciona con franjas horarias programadas, por lo que reservar su cita con anticipación le da la mejor selección.
- Log in to Smart Communications - Fairfax County ADC video visits must be scheduled and paid for through Smart Communications.
- Select the incarcerated person you want to visit - make sure you are choosing the correct person before you continue.
- Choose a date, time, and visit length (15 or 30 minutes) - visits are offered in 15- or 30-minute increments.
- Schedule at least 24 hours ahead - if you schedule with less than 24 hours’ notice, the inmate may not receive notification of the pending visit.
- Pay to confirm the visit (for remote visits) - your visit is scheduled and paid through Smart Communications, so complete payment as directed in the system.
- ✓ 9–11 a.m.
- ✓ 12:30–4 p.m.
- ✓ 5–6 p.m.
Note: For scheduling, payment, and video visit questions, Fairfax County directs visitors to Smart Communications. Don't send scheduling requests to the Sheriff's Office.
Remote video visits cost $0.10 per minute. That works out to $1.50 for a 15-minute visit and $3.00 for a 30-minute visit.
- ✓ Use the on-site video visiting kiosk in the ADC lobby if you want to avoid remote per-minute fees (on-site visits are free).
The most common "tech issue" at Fairfax County ADC isn't actually a connection problem. The system uses face detection, and the video feed goes blank when it can't find a face. If that happens, adjust your lighting and camera position so your face is clearly visible. That alone usually fixes it.
- ✓ Sit in a well-lit area.
- ✓ Make sure the light is on your face (not behind you).
- ✓ Avoid bright backlighting, like a sunny window or strong lamp in the background.
- ✓ Keep your face centered and clearly visible on camera.
Quick fix: If your screen goes blank, assume face detection first. Better lighting on your face (especially if you're wearing a mask) and removing bright backlighting often brings the video right back.
Your visit ends automatically when time runs out. You can click the End Visit button to wrap up early, but be sure you're truly done. Once you click it, you can't re-join.
Stuck on scheduling, payment, or a persistent technical problem? Direct your questions to Smart Communications. They handle all video visit scheduling and payments for Fairfax County ADC, and the Sheriff's Office asks that you not contact them for scheduling requests.
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