When Can Inmates Make Phone Calls from Genesee County Jail — and What to Do If You Miss a Collect Call

At Genesee County Jail, inmates have access to a telephone every day from 7:00 am to 11:00 pm. If you’re trying to time your day around a call, that’s the window to keep your phone nearby and your line open.

Quick Troubleshooting

• ✓ Llame a su compañía telefónica y dígales que tiene problemas para recibir llamadas por cobrar desde la cárcel.
• ✓ Pídales que desactiven funciones especiales de llamada que puedan interferir con las llamadas por cobrar, incluyendo llamada en espera.
• ✓ Desactive las funciones de identificación de llamadas que puedan bloquear o alterar las llamadas por cobrar entrantes.
• ✓ Desactive la llamada de 3 vías (y cualquier función similar de “special calling”) y vuelva a intentarlo.

If you’ve already worked with your phone company and disabling those special calling features didn’t fix it, the next step is to contact GTL for help. You can reach GTL at 1-866-230-7761 or use their website at www.GTL.net.

If you’re expecting a call from Genesee County Jail, plan around the daily phone-access window: 7:00 am to 11:00 pm. That’s when calls can come through, so it helps to keep your phone charged, within reach, and your line as “clean” as possible during those hours. If you’ve missed calls or they aren’t connecting, start by checking for blocks and call features on your line. Collect calls can fail when special calling features are turned on, so it’s worth contacting your phone company ahead of time to disable things like call waiting, caller ID features, and 3-way calling - especially if you’ve had trouble receiving collect calls before.