Set Up a TDCJ Online Visitation Scheduler Account and Interpret Messages (including 'Not Approved for Visits')

1. Create your own visitor account: Los visitantes deben crear sus propias cuentas en TDCJ Online Visitation Scheduler. El personal de TDCJ no puede crear cuentas de visitante para usted.
2. Start registration with your email: Use la opción “Create an Account” del scheduler y envíe una dirección de correo electrónico válida.
3. Check your email for the validation message: Después de enviar su correo electrónico, recibirá un mensaje con un código de validación de 7 dígitos y un enlace.
4. Use the code and link to finish registration: Siga el enlace del correo electrónico e ingrese el código de 7 dígitos para completar el registro de su cuenta y poder continuar con la configuración.

Once you create your login, complete the background questionnaire and visitor profile. Answer every required question and fill in all profile fields before trying to add an inmate. Watch the phone number field closely. The scheduler requires this exact format: XXX XXX XXXX. Use spaces, not dashes.

1. Open the option to add/search for an inmate: Desde el área de su perfil de visitante, inicie el proceso para buscar y agregar a un recluso.
2. Choose TDCJ/SID number as your search method: El scheduler permite buscar por el número TDCJ o SID del recluso.
3. Enter the number as exactly 8 digits: El número TDCJ/SID del recluso que use debe tener exactamente 8 dígitos.
4. Submit and connect the inmate to your profile: Agregar al recluso forma parte de solicitar la aprobación de su relación como visitante para que la programación pueda habilitarse.

When adding the inmate to your profile, double-check that they're assigned to the Johnston Unit and have visitation privileges. Call the unit to confirm before you travel.

Adding an inmate using their 8-digit TDCJ/SID number tells the system you want to connect with that person for visits. This only works if your visitor account is fully set up and your profile is complete. Hoping staff could handle this for you? Plan on doing it yourself. Visitors must create their own scheduler accounts. TDCJ staff cannot create visitor accounts.

The buttons and messages next to the inmate's name tell you what you can do next. When online scheduling is available, you'll see a Schedule Visit button. Sometimes that button is blank or replaced with Call Unit. That means you need to call the inmate's unit to schedule. If the relationship is confirmed but you see Not Approved for Visits instead of Schedule Visit, that's a specific status you'll need to address before booking online.

In the scheduler, Not Approved for Visits isn't a generic error. If your visitor relationship has been confirmed but the inmate's visitation privileges were removed, this message replaces the Schedule Visit button. Your next step isn't clicking around in the scheduler. Contact the unit to find out whether the restriction is temporary and what they need from the inmate (or from you) before visits can resume.

• ✓ Call to confirm the inmate is assigned to the Johnston Unit and has visitation privileges before you travel.
• ✓ If the scheduler shows Not Approved for Visits, ask the unit whether the restriction is temporary and what steps (if any) can restore visitation privileges.
• ✓ Do not make the trip until the unit confirms that scheduling and visitation are allowed.