Switching from Securus to ICSolutions: What Illinois Prison Families Need to Know
Illinois Department of Corrections is switching prison phone services from Securus to ICSolutions starting as early as February 3, 2025. The rollout happens facility by facility, so here are the money-and-access details you'll want to plan for ahead of time.
IDOC is moving phone services from Securus to ICSolutions starting as early as February 3, 2025. The switch won't happen everywhere at once - it's rolling out facility by facility, so timing depends on where your loved one is housed. Once a facility transitions, ICSolutions becomes the provider for all in-custody phone calls.
¿Preocupado por la configuración telefónica de su ser querido dentro? Esta parte es sencilla: sus créditos telefónicos y la lista de contactos aprobados (PAN) se transferirán automáticamente a ICSolutions durante el cambio.
Plan for a short gap: Expect a one- to two-day phone service interruption during the changeover while Securus funds and data transfer to ICSolutions.
Su saldo en Securus es un asunto separado. El dinero que esté en una cuenta Securus Advance Connect de friends & family no se transferirá automáticamente a ICSolutions.
- Wait until the transition is complete - refund information is directed to families after the switch is done.
- Contact Securus about your Advance Connect balance - call 1-800-844-6591, or check the Securus website (securustech dot net) for account balance refund details.
No cutoff date: IDOC says there's no deadline to purchase minutes with Securus, but they recommend keeping enough funds for one to two weeks of calls in your Securus Advance Connect account.
Incluso cuando todo se transfiera correctamente, espere una interrupción telefónica de uno a dos días durante el cambio. Si las llamadas regulares son parte de su rutina, planifique teniendo en cuenta un breve periodo sin servicio durante la ventana de transición de su instalación.
Once ICSolutions is live, domestic calls drop to $0.008 per minute - down from the current $0.009 per minute.
- ✓ Check the ICSolutions facility page for Illinois IDOC to find international rates by country.
- ✓ Confirm the specific country rate before you add funds or place international calls, since rates vary by destination.
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