How to Contact an Inmate at Facility
If your loved one is housed at an NCDAC prison facility (including Maury Correctional Institution), most everyday communication runs through a few statewide services. Once you know which vendor handles what, getting your message through is pretty straightforward.
Para la correspondencia no legal (cartas regulares, tarjetas, fotos y artÃculos similares), NCDAC usa TextBehind. Su correo se revisa y se escanea, y luego se entrega electrónicamente a la tableta de la persona encarcelada como imágenes digitalizadas. Asà que la persona lee su carta en una pantalla, no en el papel original que usted envió. La comunicación y los servicios basados en tableta se gestionan a través de ViaPath (GTL). Dependiendo de lo que esté habilitado, la tableta puede manejar llamadas telefónicas, mensajes de texto y correo digitalizado, además de contenido educativo y de entretenimiento. Como estos son sistemas operados por proveedores, las tarifas, las opciones de cuenta y las funciones disponibles pueden variar. Para obtener respuestas más rápidas, confirme las reglas vigentes directamente con la instalación especÃfica y verifique qué se ha configurado para la persona a la que intenta contactar.
Addressing matters: Toda la correspondencia no legal debe ir dirigida exactamente en el formato requerido al P.O. Box de Maryland de TextBehind. Incluya el nombre del recluso y el OPUS number, además del nombre completo de la prisión sin abreviaturas. El correo que no siga este formato se devolverá al remitente.
Para visitas, tiene dos opciones: video o en persona. Las visitas por video usan la app Getting Out Visits. La persona encarcelada se conecta desde su tableta o desde un quiosco de video dentro de la instalación, y solo las personas en su lista de visitantes aprobados pueden programar una sesión. Las visitas presenciales en las prisiones de NCDAC son solo con cita previa. Llame o envÃe un correo electrónico a la prisión donde está alojada la persona para programar. Es recomendable llamar el dÃa antes de su visita para confirmar el estado de las visitas en la instalación.
Steps to Follow
- ✓ Address all non-legal mail exactly like this: Offender Name and OPUS Number; Name of Prison (do not abbreviate); P.O. Box 247; Phoenix, MD 21131.
- ✓ Write with the expectation that TextBehind will screen and scan your letter, card, photo, or artwork, and the incarcerated person will receive it electronically on their tablet.
- ✓ If you are thinking about sending anything beyond paper mail (or you are unsure what content is allowed), confirm what is acceptable before you mail it.
- ✓ Use ConnectNetwork (ViaPath’s authorized portal) to create and prepay either an AdvancePay account (funds calling tied to your phone number) or a PIN Debit account (funds deposited to the incarcerated person’s phone account).
- ✓ Keep in mind that ViaPath (GTL) tablet services can cover calls, texts, and digitized mail. Confirm which services are available on your loved one’s tablet at their facility.
- Set up video visiting: Confirm the facility uses the Getting Out Visits app and that your loved one can connect from a tablet or kiosk. Make sure you are on the incarcerated person’s approved visitors list.
- Schedule an in-person visit: Call or email the prison where the person is housed to make an appointment. Call the day before you go to confirm visitation status.
What to Verify
- ✓ The exact non-legal mail addressing format, including the offender name and OPUS number, the full prison name (no abbreviations), and P.O. Box 247, Phoenix, MD 21131.
- ✓ Whether the facility is still using TextBehind to screen, scan, and deliver non-legal mail electronically to tablets.
- ✓ Whether ViaPath (GTL) is the current tablet and phone services provider for the facility where your loved one is housed.
- ✓ Whether ConnectNetwork is the correct portal for funding the account you need (AdvancePay vs PIN Debit), and which payment methods are accepted.
- ✓ Whether video visits are currently run through the Getting Out Visits app at the facility.
- ✓ Whether your loved one will connect from a tablet or a video kiosk.
- ✓ Who must be on the approved visitors list for video visits.
- ✓ The facility’s process for booking in-person visits by appointment, plus when to call the day before to confirm visitation status.
Before you mail photos or artwork: Check what types and sizes are accepted for scanning and electronic delivery. Also ask what happens to originals after scanning (returned, stored, or destroyed).
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