Video Visits at McNaughton: Hours, Setup, and What to Expect
Video visits at McNaughton Correctional Center run through ICSolutions. There's some setup involved the first time, but once you're registered and linked to the right person, scheduling becomes simple. Here's what you need to know about hours, requirements, and the rules.
Debes estar en la lista de visitantes aprobada por DOC para programar una visita por video. Una vez aprobado, crea una cuenta en ICSolutions y reserva tu visita a través de su sitio web. MCC usa un Party ID para conectar tu cuenta con la persona que visitas - y ese Party ID está ligado a los nombres exactamente como aparecen en la lista aprobada. Verifica que tu información coincida con la que DOC tiene en sus archivos antes de intentar programar.
- Confirm you’re an approved visitor - Debes estar en la lista de visitantes aprobada por DOC antes de poder programar o unirte a una visita por video de ICSolutions en MCC.
- Create your ICSolutions account - Registra tu cuenta primero; no puedes programar sin ella.
- Add the Party ID to your account - Se requiere un Party ID específico. La persona bajo cuidado de DOC recibirá ese Party ID junto con los nombres de los visitantes tal como figuran en la lista de visitantes aprobada.
- Schedule your visit through ICSolutions - Una vez que tu cuenta esté configurada y vinculada con el Party ID correcto, programa la visita por video en el sitio web de ICSolutions.
Name mismatch? Si no estás en la lista de visitantes aprobada por DOC - o si el nombre de tu cuenta de ICSolutions no coincide con el nombre vinculado al Party ID - tu visita no se realizará.
Video visit hours at MCC are Monday through Thursday, 8:00am to 8:00pm; Friday and Saturday, 8:00am to 9:00pm; and Sunday, 8:00am to 6:00pm. Each session runs about 25–26 minutes. That goes fast, so be ready to connect right when your slot starts.
- ✓ Log in a few minutes early so you’re ready when the 25–26 minute slot begins
- ✓ Plan for a short visit window and save the most important updates for the start
- ✓ If you need an evening or weekend time, schedule as early as you can - those hours tend to fill up faster
During the first six months of the program, each person in DOC care at MCC can receive one free video visit per week - as long as the institution can accommodate it. Availability depends on what's happening inside the facility. If a free slot isn't available when you're trying to book, it's likely an operations issue, not something you did wrong.
Warning: MCC can end a video visit immediately if staff suspect illegal activity or behavior that violates DAI Policy 309.06.01. This includes nudity or sexual acts, drug or alcohol use, displaying weapons or threats, being in an inappropriate location, or driving during the visit.
- ✓ Exposed undergarments
- ✓ Clothing with revealing holes, tears, or slits
- ✓ Clothing or accessories with obscene or profane writing, images, or pictures
- ✓ Gang-related clothing
- ✓ Transparent/translucent (see-through) clothing
Think of a video visit like walking into a visiting room - just through a screen. Find a quiet spot where you can stay on camera the whole time. Dress appropriately. Don't handle anything that looks like a weapon, and avoid anything that could be mistaken for drug or alcohol use. Never join while driving. Keep it calm and straightforward, and you're unlikely to have problems.
If you've used Zoom visits before, that's changing. Zoom visits for family and friends will end once ICSolutions video visitation launches at MCC.
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