Using the ICS Mobile App to Stay Connected: Compatibility and Privacy Notes for Families
Thinking about using the ICSolutions (ICS) mobile app to connect with someone in custody? Two things are worth knowing up front: what your phone needs to run the app, and what information it may collect. This guide covers vendor-level details so you can decide what you're comfortable with before you download.
La aplicación móvil ICSolutions (ICS) le permite realizar visitas desde casa, o desde cualquier lugar donde tenga WiFi o datos celulares. Para las familias, eso significa gestionar una visita desde su teléfono en lugar de viajar. La instalación con la que esté tratando sí necesita admitir el servicio, y la función debe estar habilitada para su ser querido.
Verify features and costs with the jail: Calling and connection features (including prepaid family account options like Inbound Connect) can vary by agency. Standard call rates, taxes, and fees may apply, so confirm what's available and what it costs before you rely on it.
Good to know: The ICS mobile app is free to download from the App Store. Costs typically come from the services you use inside the app, not from the download itself.
On Apple devices, the ICSolutions mobile app requires iOS 12.4 or later. Using an iPad? You'll need iPadOS 12.4 or later.
Si la privacidad le importa, fíjese detenidamente en las categorías de datos que la aplicación puede recopilar y vincular a su identidad. El proveedor enumera varios tipos: contact information (detalles que identifican o ayudan a localizarle), user content (lo que envía o presenta a través de la aplicación), identifiers (elementos que distinguen su dispositivo o cuenta) y usage data (cómo interactúa con la aplicación). En términos sencillos, estas categorías pueden conectar la actividad en la aplicación con una persona específica. Eso importa si intenta mantener su huella personal pequeña.
Diagnostics are treated differently: The vendor also lists diagnostics data as something that may be collected but not linked to your identity. This type of data is commonly used for troubleshooting and performance monitoring.
- ✓ Which data categories are listed as linked to you (contact info, user content, identifiers, usage data)
- ✓ Which data is listed as not linked to you (diagnostics)
- ✓ How long the vendor says it keeps the data
- ✓ What options the vendor provides to request access to your data or request deletion
- Confirm the jail supports the ICS mobile app for remote visits - Ask whether Pickaway County Jail uses this provider for video visits that families can join from a phone using WiFi or cellular data.
- Ask whether video is enabled for your loved one - Even when a system exists, access can depend on housing status, restrictions, or eligibility rules set by the facility.
- Ask about prepaid family account options and total cost - If a prepaid option such as an Inbound Connect style feature is offered, confirm whether it is available at this agency and what the standard rates, taxes, and fees look like.
- Clarify how notifications work - Some real-time notifications are described as being provided only on personal tablets, so ask how you and your loved one will be notified in your situation.
Tip: The provider notes that real-time notifications are only available on personal tablets. If your loved one doesn't have (or can't use) a personal tablet, ask the jail what that means for alerts and connection requests.
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