How to Pay for Calls and What to Do When Credits Don't Show Up: ConnectNetwork at South Central Corrections Facility (TN)

South Central Corrections Facility utiliza ConnectNetwork (operado por GTL) como la plataforma telefónica principal para TDOC. Esto significa que puede manejar todo en un solo lugar: crear una cuenta en línea, administrar sus ajustes y realizar pagos a través del mismo sistema.

Para la opción más rápida, use las herramientas de cuenta en línea de ConnectNetwork. Puede realizar pagos electrónicos y rastrear saldos y transacciones en un solo lugar.

• ✓ Si prefiere comprar créditos por correo, envíe los fondos directamente al proveedor de servicios ITS (Global Tel*Link).
• ✓ Diríjalo exactamente así: Global Tel*Link Corporation, Dept 1705, Denver, CO 80291-1705.
• ✓ Incluya información identificativa clara de la persona encarcelada para que el pago pueda acreditarse correctamente.

La mayoría de los pagos en ConnectNetwork se procesan al instante. Dicho esto, la orientación oficial de TDOC permite hasta dos días hábiles para que las transacciones se acrediten, así que no se preocupe si su saldo no se actualiza de inmediato. ¿Espera una llamada pronto y tiene poco crédito? Incorpore ese periodo de dos días hábiles en su planificación. Esto es especialmente cierto durante fines de semana y festivos, cuando el procesamiento puede tardar más.

1. Write to the ITS service provider first - TDOC’s process requires that any concerns with the phone system be made in writing to the vendor before you escalate.
2. Include your payment details - add what you paid, when you paid it, and any receipt or confirmation information you have.
3. Identify who the credit was for - include the incarcerated person’s identifying details so the vendor can locate the account and transaction.

1. Escalate in writing if the vendor does not fix it - if the ITS service provider does not resolve the problem, you can contact the TDOC ITS coordinator in writing.
2. Attach your full paper trail - include copies of all applicable documentation about the issue, plus any written responses you received from the vendor.

• ✓ Screenshot or save online payment confirmations from ConnectNetwork.
• ✓ Keep the date and time you submitted the payment (and when you noticed it was missing).
• ✓ Save any transaction or confirmation numbers tied to the payment.
• ✓ If you mailed funds to Global Tel*Link, keep proof that it was sent (for example, a mailing receipt), plus any delivery confirmation you used.
• ✓ Keep copies of any written messages you send about the issue, and any replies you get back.

Practical Tips

• ✓ Create and manage your account online through ConnectNetwork so you can track payments and account activity in one place.
• ✓ After you pay electronically, check the account for an immediate update, but allow up to two business days for the credit to fully post.
• ✓ Save confirmations as you go (screenshots or printed receipts) so you have proof if you need to dispute a missing credit.