How to Send Money to Someone at Northern Regional Jail: Trust, AdvancePay, and Family & Friends Accounts

A Trust Account es la cuenta general de gastos de una persona encarcelada. El dinero aquí se destina a compras en la tienda (commissary) y a ciertos servicios de la instalación. Tenga en cuenta: una vez que deposita fondos en una Trust Account, el destinatario decide cómo gastarlos.

AdvancePay cubre llamadas telefónicas a un número específico. Cuando financia esta cuenta, la persona encarcelada puede llamar a ese número dedicado - generalmente el suyo - sin preocuparse de que los cargos por llamada reduzcan otros fondos.

A Family & Friends Account gestiona servicios de comunicación más allá del commissary. Esto es lo que usará para enviar mensajes y pagar visitas por video.

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• ✓ You want to help with commissary or other inmate-managed purchases - deposit into the Trust Account (the incarcerated person decides how those funds are spent).

• ✓ You want them to be able to call one specific phone number - fund AdvancePay (you can pay online, through the ConnectNetwork mobile app, or by calling 800-483-8314).

• ✓ You want messaging or video visits - fund the Family & Friends Account (payments can be made through GettingOut.com, the “GTL Getting Out” mobile app, or by calling 866-516-0115).

You can deposit into a Trust Account a few different ways: by phone at 888-988-4768, online at ConnectNetwork.com, or through the ConnectNetwork mobile app (available on iOS and Android). Some facilities have a lobby kiosk for Trust deposits too - check if that's available on-site.

To fund AdvancePay, go to ConnectNetwork.com, use the ConnectNetwork mobile app, or call the automated line at 800-483-8314.

For Family & Friends messaging and video visits, payments go through GettingOut. Pay at GettingOut.com, download the "GTL Getting Out" mobile app, or call 866-516-0115.

If a deposit fails or doesn't show up, contact the company that processed the payment. For Trust Account issues through ConnectNetwork, call 888-988-4768 or check ConnectNetwork.com. For AdvancePay problems, call 800-483-8314 to retry or confirm your payment went through. For Family & Friends issues through GettingOut, visit GettingOut.com, use the "GTL Getting Out" app, or call 866-516-0115.

1. Confirm which account you funded - Trust, AdvancePay, and Family & Friends are separate, and a payment to the wrong one won’t cover the service you’re trying to pay for.
2. Check your payment confirmation - pull up your receipt/confirmation number so you have the transaction details in front of you.
3. Use the right vendor channel to troubleshoot - Trust deposits go through ConnectNetwork (phone: 888-988-4768; also available via ConnectNetwork.com and the ConnectNetwork app). AdvancePay payments can be made by calling 800-483-8314 (or via ConnectNetwork online/app). Family & Friends messaging/video payments run through GettingOut (phone: 866-516-0115; also available via GettingOut.com and the “GTL Getting Out” app).
4. Have key details ready when you call - your confirmation number, the name on the payment method, and the phone number you were trying to fund (for AdvancePay) will speed things up.