Illinois prison video visits: switching from GTL to ICSolutions — how to register and schedule
Illinois Department of Corrections switched video visitation from GTL to ICSolutions at all IDOC facilities (except ATCs). To continue video visits, you'll need to register and schedule through the new system.
Illinois Department of Corrections cambió las visitas por video de GTL a ICSolutions en todas las instalaciones del IDOC, excepto ATCs. En pocas palabras: si estabas usando GTL para visitas por video, tendrás que pasarte a ICSolutions. Eso significa crear una nueva cuenta de visitante y usarla para programar tus visitas por video.
- Create your ICSolutions visitor account - Registration is required for friends and family who want to schedule video visits with someone in IDOC custody.
- Complete your registration details - Follow the prompts to finish setting up your account so you can request and manage visits.
- Enter your GTL Visitor ID (if you have one) - IDOC recommends adding your GTL Visitor ID during registration because it can help expedite approval.
Tip: If you have a GTL Visitor ID from before the switch, enter it when you register with ICSolutions - IDOC says it can speed up the approval process.
Once you're registered, schedule all video visits through the ICSolutions website. The facility can't book a video visit for you over the phone - calling won't get you a time slot. Need to reschedule or cancel? You'll do that through your ICSolutions account too.
Before you pick a slot: Check the available dates and times listed for your loved one in ICSolutions, then schedule from what's shown.
Practical
- ✓ Register with ICSolutions before you try to schedule a video visit.
- ✓ Have the individual in custody’s information ready so you can connect your account to the right person.
- ✓ Enter your GTL Visitor ID during ICSolutions registration (if you have it) to help expedite approval.
- ✓ Check the available dates and times for the individual in custody in ICSolutions before choosing a visit time.
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