Val Verde Correctional Facility

Visitation at Val Verde Correctional Facility is treated as a privilege. The facility can restrict or cancel visits for rule violations, lockdowns, security incidents, or health and safety emergencies. Both in-person and remote video options are commonly available, though the specifics depend on unit layout, custody level, and facility design. Most non-attorney visits may be monitored or recorded. To request a visit, you'll need to create an online visitation account, verify it by email, and complete a background questionnaire before scheduling. The scheduler typically hides dates if the incarcerated person already has a visit that week. GEO field staff at the facility receive at least 40 hours of training each year, including training on the Code and Global Human Rights Policy.

Start by calling the facility's main line at (830) 778-0096. Texas correctional facilities commonly offer phone calls, remote video visits, electronic messaging, and tablet services through approved vendor programs, but the exact options at Val Verde depend on unit rules. For phone calls, you'll typically register your phone number with the approved vendor and add funds to a vendor-managed account. Video visits and electronic messages are generally scheduled and paid through the approved vendor or visitation portal. Messages are screened before delivery. Before setting anything up, confirm the unit-specific rules and approved vendor on the facility page or by calling the main line.