How IDOC Handles Incoming Mail: Scanning, What’s Not Scanned, and Prohibited Materials
IDOC scans most incoming, non-privileged mail before delivering it. Knowing what gets scanned, what doesn't, and which materials are flat-out prohibited helps you avoid rejected mail and frustrating delays.
IDOC mailroom staff scan incoming non-privileged mail in color. That covers the front and back of the envelope, plus everything inside: letters, greeting cards, photographs. Once scanned, the documents become PDF images and get uploaded to the individual's Bulletin Board on their tablet. They'll get a notification that new scanned documents are ready to download and view.
Algunas cosas se manejan de forma diferente y no se escanean ni se fotocopian. Las publicaciones son una categoría importante. Los documentos oficiales del gobierno (piense en actas de nacimiento y tarjetas del Seguro Social) son otra excepción, pero solo cuando se envían directamente desde una entidad gubernamental. Ese detalle de "desde una entidad gubernamental" importa. Si está intentando enviar un documento importante a su ser querido, asegúrese de que se envíe por el canal adecuado.
Prohibited Items
- ✓ Padded envelopes with gray diamond dust
- ✓ Corrugated cardboard boxes
- ✓ Stickers
- ✓ Tape
- ✓ Return address stickers or labels
- ✓ Cloth
- ✓ Leather
- ✓ Glitter
- ✓ Cologne
- ✓ Beads
- ✓ Yarn
- ✓ Dried flowers
- ✓ Magnets
- ✓ Decals
- ✓ Other added textures or craft materials
Hardback books are not allowed in incoming mail to IDOC. If you're sending a book, make sure it's paperback.
- Put the IDOC number near the person’s name: This helps IDOC process the mail faster and route it correctly.
- Use a plain, simple envelope: Skip anything that adds texture or extra materials, including stickers, tape, glitter, or cologne.
- Avoid add-ons and craft-style cards: Decorations like beads, yarn, magnets, decals, or any layered materials can get the whole piece rejected.
- If you’re sending a book, choose paperback: IDOC does not allow hardback books in incoming mail.
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