Who to Call About Wake County Detention: Scheduling Visits, Special Visits, Complaints, and Vendor Help

All visits at Wake County Detention Center must be scheduled at least 24 hours in advance - don't wait until the day you want to come. One thing to know before you make plans: visitation is video-only at the facility on 3301 Hammond Road in Raleigh.

• ✓ Visit scheduling phone: 919-857-9103
• ✓ Scheduling hours: Monday–Thursday, 8:00 a.m.–5:00 p.m.
• ✓ Special-visit scheduling time frame: Monday through Friday

Regular visiting hours run Monday through Thursday, 9:00 a.m.–1:30 p.m. and 4:00 p.m.–6:30 p.m. No visits on county holidays. Special visits are held at 10:00 a.m. and 1:00 p.m.

If something goes wrong with a scheduled special visit, call 919-773-7965 to file a complaint.

For help with GettingOut / Telmate (including issues tied to digital messaging), contact Customer Care at 1-866-516-0115.

Questions specifically about deposits made through the GettingOut site? Those trust-account deposits are handled by TouchPay Holdings, LLC d/b/a GTL Financial Services, which owns and manages the platform.

Practical-calling-tips

• ✓ Call 919-857-9103 during the scheduling hours (Monday–Thursday, 8:00 a.m.–5:00 p.m.).
• ✓ Plan ahead: visits must be scheduled at least 24 hours in advance.
• ✓ Have the incarcerated person’s name and ID number ready when you call.
• ✓ For in-person cash/deposit transactions at the Wake County Detention Center visitation glass window: Monday, Wednesday, and Friday 9:00 a.m.–4:00 p.m.; Tuesday and Thursday 10:00 a.m.–7:00 p.m.