How We Create Our Guides
Every guide informed — and verified — by real family experiences.
Information about staying connected with incarcerated loved ones is scattered, outdated, and often wrong.
Facility policies change without notice. There's no single source of truth. Families piece together information from forums, outdated websites, and word of mouth — often discovering critical details only after making costly mistakes.
Built from real experience
Every guide on this site reflects what actually happens at each facility — combining official policies with firsthand family experiences. We cross-reference multiple sources, then keep guides current as policies change.
When we don't have enough data or something may be outdated, we say so. No filler, no guesswork.
Family experiences
Direct feedback from families who've sent letters, visited, and deposited funds at specific facilities.
Official documentation
Policy documents from facility websites and corrections departments, cross-referenced for accuracy.
Continuous updates
When families report changes or we detect outdated information, guides are revised promptly.
- Based on real experiences from families who've navigated this system
- Cross-referenced against official facility policies and corrections department documentation
- Uncertainty is always flagged — we tell you when information may be outdated or limited
How every guide is made
Aggregate
Compile data from families who've interacted with each facility through our platform.
Verify
Cross-reference community feedback with official facility documentation.
Publish
Structure guides to answer the most common questions families have.
Update
Revise when families report changes or we detect outdated information.