Setting Up AdvancePay to Receive Calls from Someone at Columbia Correctional
AdvancePay is a prepaid calling service that lets you fund your phone number so your incarcerated loved one can call you—using the balance you've already loaded.
AdvancePay es un servicio de llamadas prepago. Usted pone dinero en su número de teléfono, y su familiar o amigo encarcelado le llama usando esos fondos.
Piense en AdvancePay como minutos prepago para su número de teléfono. Una vez que agregue dinero, la persona encarcelada puede llamarlo y el costo se deduce de su saldo existente. Esta modalidad significa que no estará esperando una factura sorpresa ni tendrá que apresurarse a aceptar llamadas sin fondos disponibles. Mientras su saldo cubra la llamada, está listo.
- Go to ConnectNetwork and choose “Create Account” - look for the “Create Account” button on the site.
- Enter your profile information carefully - fill out the Profile Information/Account & Security Information fields.
- Match your name to your government-issued photo ID - enter your first and last name exactly as they appear on your ID (for example, your driver's license). This may need to match official visitation information for security purposes.
- Agree to the Terms and Conditions and submit - check the box to accept the Terms and Conditions, then select “Submit.”
Important: Enter your full legal name exactly as it appears on your government-issued photo ID. Even small differences - extra spaces, missing hyphens, nicknames - can cause verification problems.
Running into problems? For billing questions, account access issues, or general troubleshooting, contact ConnectNetwork Customer Service at (866) 732-9098. You can also manage your account at www.connectnetwork.com.
- ✓ Call ConnectNetwork Customer Service: (866) 732-9098
- ✓ Use www.connectnetwork.com for AdvancePay account management and help
Not getting calls? Start with the basics: make sure your AdvancePay phone number actually has funds loaded. No balance means no calls. Also double-check your ConnectNetwork profile details, especially your name. It needs to match your government-issued photo ID exactly - mismatches create avoidable verification headaches.
Still not getting calls? Contact ConnectNetwork at (866) 732-9098 or visit www.connectnetwork.com to troubleshoot your account.
Buscar a un recluso en Columbia Correctional Inst.
Busca a un ser querido y envía mensajes y fotos en minutos.
