Cumberland County Jail

Visiting at Cumberland County Jail takes extra planning because the jail's online pages show conflicting visiting-hour schedules. Before you travel, double-check the hours on the specific page you're using. One page lists separate weekday, weekend, and holiday blocks, while another shows fixed daily blocks. Inmates may have up to 2 in-person visits per day, with a weekly cap of 14 visits, and visitation is available 7 days a week. For video visits, Cumberland County Jail uses GTL's visitor portal. GTL recommends logging into your account at least 10 minutes before a desktop visit, running the Internet Visit Tester, and downloading the VisBridge application if needed. Confirm approved-visitor and scheduling requirements before you go.

Cumberland County Jail uses GTL's remote video visitation service for video visits from home. Anyone over age 16 must register on the GTLVISITME website before using the system. Remote video visits are monitored by both the facility and the vendor. Fees are $4.00 for up to 10 minutes and $10.00 for up to 25 minutes, available daily from 8:30am to 9:45pm. Log in well before your scheduled start time. If you check in more than 5 minutes late, the vendor can automatically cancel your visit, and the facility cannot override that cancellation. Phone service, tablet messaging, and video are typically handled through your vendor account, so you'll use the vendor app or website to schedule visits and add funds.

Adding money for someone at Cumberland County Jail goes through a third-party payment vendor. Your options typically include deposits through a website or mobile app, phone payments, walk-in retail or kiosk locations, and Western Union-style cash deposits (check the payment portal for available vendor choices). The money goes into the person's trust or commissary account for purchases and approved debits. Any remaining balance is returned when they leave or transfer. When making a deposit, enter the incarcerated person's full booked name and inmate or account number exactly as shown on booking records. Follow the vendor's instructions, including any required deposit slips for mailed money orders. The jail also charges for monitored video visits: $4 for up to 10 minutes and $10 for up to 25 minutes, available daily from 8:30am to 9:45pm. For desktop internet visits, log into your GTL visitor account at least 10 minutes early and run the Internet Visit Tester to download VisBridge.