Who Can Book a Free Video Visit at Duval County Jail — and How It Works

Una "visita gratuita" en GettingOut no es un cupón que esté en tu cuenta. Como dice GettingOut, "Free visits are a benefit for the inmate and are credited to the inmate's account." Traducción: la videovisita gratuita está vinculada a la cuenta de tu ser querido, y son ellos quienes la aplican al programar.

Para las videovisitas de Duval County Jail a través de GettingOut, tu ser querido tiene el control. GettingOut lo deja claro: "Therefore the inmate is the only one who can book a free visit." Incluso si eres tú quien intenta hacer planes, no puedes reservar directamente la visita gratuita tú mismo.

Cuando tu ser querido quiera usar una visita gratuita, la reserva desde su lado seleccionándote como participante de Friends & Family. La visita gratuita no proviene de tu cuenta de visitante - recuerda, "Free visits are a benefit for the inmate and are credited to the inmate's account." El crédito se aplica durante su proceso de programación, con tú seleccionado como participante.

1. Have the inmate schedule the visit in GettingOut - the free visit can’t be booked from the Friends & Family side.
2. Select the correct Friends & Family person - the inmate should “Book the visit with their Friends & Family,” choosing who they want to use the free time with.
3. Finish booking from the inmate side - because “the inmate is the only one who can book a free visit,” the booking needs to be completed through the inmate’s account for the free visit to be used.

You can still help move things along - just by suggesting, not booking. GettingOut's rule is specific: "The only way Friends & Family can use a free visit is by suggesting a visit with the inmate." After you suggest a time, your loved one has to confirm it. The free visit only applies if your account meets the balance requirement at that exact moment: "If the inmate has a free visit available and there are no prepaid funds on the Friends & Family account at the time the inmate confirms, the free visit will be deducted from inmate's account."

• ✓ Suggest the visit time to the inmate (instead of trying to book the free visit yourself).
• ✓ Make sure your Friends & Family GettingOut account has no prepaid funds when the inmate confirms.
• ✓ Don’t add prepaid funds “just in case” before the inmate confirms - the free visit depends on your balance being zero at confirmation.
• ✓ Coordinate with your loved one so they confirm the suggested visit when your account balance is still zero.