Setting Up Video Visits from Home: Step-by-Step Guide for Holmes County Jail

Para configurar una visita por video desde casa con alguien en Holmes County Jail, necesitará una computadora o un dispositivo móvil con acceso a internet que tenga cámara y altavoz funcionando, junto con una conexión a internet de alta velocidad. Si su cámara o audio no funcionan correctamente, es probable que la visita no transcurra bien.

1. Go to inmatesales.com. This is where you start the setup for remote video visits.
2. Create an account or log in. Use your InmateSales account to manage purchases and visits.
3. Select “New Purchase”. This starts the process of adding time for visits.
4. Choose your facility and product. Pick Holmes County and then choose the product you need (remote or onsite visit).
5. Enter your personal information. Complete the required fields in your account.
6. Purchase minutes. Once the minutes are on your account, you can move on to scheduling.

Una vez que haya comprado minutos, vuelva a su cuenta de InmateSales para programar la visita. No omita este paso, aunque su cuenta ya esté configurada. Comprar minutos y programar son dos acciones separadas.

Step3 Join Troubleshoot

• ✓ If you are on Windows or Mac, open Chrome for your visit.
• ✓ If you are on Android, use Chrome for your visit.
• ✓ If you are on iPhone or iPad, use the Inmate Sales App (download it first, then log in).
• ✓ Confirm your device speaker and camera are working before the scheduled time.
• ✓ Make sure you are on high-speed internet so the video and audio can run smoothly.

Running into issues? Call Inmate Sales customer service for friends and family at 866-340-7879.

For visit-related help, start with Inmate Sales customer service at 866-340-7879. If you have questions or need a refund for phone or video services, call 1-877-998-5678.