Saint Johns County Jail, FL

St. Johns County Jail offers video-only visitation through the Video Visitation Center at 4015 Lewis Speedway—there are no in-person visits. The facility uses the HomeWAV video system. To schedule, create a HomeWAV account, add the inmate, and book an available time slot on their website. Before your appointment, test your device and internet connection. HomeWAV offers both free and paid options. Free visits are capped at 60 minutes, with specific weekday time slots posted for video sessions. Bring a valid photo ID—driver's license, state ID, military ID, or passport all work. Attorneys, clergy, and social workers follow separate procedures with confidentiality protections.

St. Johns County Jail uses Pay Tel Communications for inmate phone calls. Inmates can only make outgoing calls—you can't call in or leave messages for them. To receive their calls, set up and fund a prepaid Pay Tel account at www.paytel.com or call 1-800-PAY-TELL (1-800-729-8355). Heads up: collect calls to mobile phones generally don't work, and landline recipients may see charges. Phone access typically runs from after breakfast until lights out, though it pauses for meals, head counts, lockdowns, and shift changes. Legal calls to pre-registered attorney numbers are confidential and not recorded.

Saint Johns County Jail uses Oasis Management Systems Inc. for commissary and care packages. All orders must go through the approved vendor at https://stjohnfl.jailcanteen.com—homemade packages aren't accepted. Prohibited items include weapons, illegal drugs, electronics, pornographic materials, cash, and personal checks. Packages containing contraband will be refused and may be returned or trigger further action. Expect delivery to take up to three weeks from your order date. Orders can also be returned for incorrect inmate information, size or weight violations, or if the inmate transfers or gets released. For questions about orders or returned packages, call the jail at (904) 824-8304. Even if the vendor's site looks generic, Saint Johns County Jail's rules govern what gets accepted.

For care package questions or to verify a vendor order, call St. Johns County Jail at (904) 824-8304. All visits happen at the Video Visitation Center, 4015 Lewis Speedway, St. Augustine, FL 32084. If calls from the jail aren't coming through, your carrier might be blocking them or flagging them as spam. Contact your phone provider—they may ask for the inmate's name, booking number, and the jail's phone number (904) 209-…. For booking or detainee-status questions, use the jail's front desk or the phone numbers on the facility page. For emergencies, follow local emergency procedures.