Oregon State Penitentiary
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Guides for This Facility
How to Visit Oregon State Penitentiary (OR)
Visiting someone at Oregon State Penitentiary takes a little planning. Here are the basics you should know first, plus the steps to follow so you don't waste a trip.
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Phone Number Validation for Oregon DOC Calls: Setup, Troubleshooting, and Alternatives
Want to receive phone calls or video visits from Oregon State Penitentiary? Your phone number needs to be validated through ICSolutions first. Here's how to set it up, check if it's already done, and troubleshoot when things don't go smoothly.
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How to Contact an Inmate at Oregon State Penitentiary (OR)
Phone contact at Oregon State Penitentiary runs through ICSolutions. Set up an account, validate your phone number, and you'll be able to receive calls from an adult in custody (AIC).
Read GuideAt a Glance
Visitation
- You may return the visiting application form directly to the Visiting Services Unit by mail at the Salem address; submitting the application does not guarantee approval and the AIC can refuse visiting.
- If your visiting application is denied, an administrative review must be requested on form CD 1594 and received by Visiting Services within 60 days of the denial letter.
- A DSU 'basic visit' is a scheduled, no‑physical‑contact visit behind glass that runs one hour, is limited to two visitors, and can occur once per week at 8:30, 9:30, 1:30, or 2:30.
Communication
- You must set up an ICSolutions account and validate your phone number to receive calls from Oregon State Penitentiary.
- If a phone number was previously validated it does not need re-validation; check for 'Phone Validation Complete' in your ICSolutions account.
- ICSolutions customer support is 888-506-8407; DOC staff cannot assist with account creation or validation.
Sending Money
- Access Corrections is the vendor used to send money to people in custody and to post bail, parole, or probation payments at Oregon State Penitentiary.
- People in custody commonly have two separate accounts: one for phone/communication services and another for commissary or trust purchases.
- Accepted deposit methods often include approved vendor sites or phone lines, lobby kiosks, and sometimes mail or in‑person deposits, depending on the facility.
Based on official sources and community feedback. Learn how we verify
Topic Overviews
Visitation
Start by mailing your completed visiting application to the Visiting Services Unit at the Salem address. Submitting an application does not guarantee approval, and the AIC can refuse visits. If you're denied, request an administrative review using form CD 1594. Make sure Visiting Services receives it within 60 days of the denial letter. Fill out the form completely and include any supporting documents. For AICs in DSU, basic visits are no-physical-contact sessions behind glass. They last one hour, allow up to two visitors, and are available once per week at 8:30, 9:30, 1:30, or 2:30. Schedule at least 72 hours ahead by electronic request or by calling (503) 373-0113. Voicemails do not count as scheduled visits.
Read full guideCommunication
To receive calls from someone at Oregon State Penitentiary, you'll need to set up an ICSolutions account and validate your phone number before any calls can come through. This policy has been in effect since October 17, 2022, and calls may be monitored. If you think you've already validated your number, log into ICSolutions and check under Oregon Department of Corrections - OR for the status "Phone Validation Complete." Having trouble creating an account or validating your number? Contact ICSolutions customer support at 888-506-8407. DOC staff cannot help with account creation or validation. For international numbers, or if you don't have a cellphone or payment card, email customer@icsolutions.com (or mail) your phone number with country code, a phone bill showing your billing address, a copy of your ID, and your current address for manual verification.
Read full guideSending Money
Oregon State Penitentiary handles money transfers, bail postings, and parole or probation payments through Access Corrections. Before sending funds, confirm which account you're funding. Adults in custody often have separate accounts for communication/phone services and for commissary/trust purchases. Common deposit methods include approved third-party vendor websites or phone lines, lobby kiosks, and (where allowed) mail deposits or other in-person options. Accepted methods can vary by facility. If mail deposits are permitted, you'll typically need to send a money order or cashier's check with the incarcerated person's name and ID so the payment posts correctly. For kiosk or in-person deposits, bring valid photo ID and follow the posted instructions.
Common Questions
Showing 6 of 9How do I submit a visiting application for Oregon State Penitentiary?
Mail the completed visiting application directly to the Visiting Services Unit at the Salem address. Approval is not guaranteed, and the AIC can refuse visits.
VisitationWhat should I do if my visiting application at Oregon State Penitentiary is denied?
Request an administrative review using form CD 1594, and have it received by Visiting Services within 60 days of the denial letter. Complete the form fully and attach any documents you want considered.
VisitationHow do I schedule a BASIC visit for someone in DSU at Oregon State Penitentiary?
Submit an electronic visit request or call (503) 373-0113 at least 72 hours before your desired visit. DSU basic visits are behind glass, last one hour, and are limited to two visitors. Available time slots are 8:30, 9:30, 1:30, or 2:30. Voicemails do not count as scheduled visits.
VisitationWhat should I do if I can’t validate my phone number to receive calls from Oregon State Penitentiary?
Call ICSolutions customer support at 888-506-8407 for help with account creation or phone validation. DOC staff can't assist with ICSolutions accounts, so you'll need to go through vendor support or use the manual verification option.
CommunicationDo I need to re-validate a phone number I already validated for Oregon State Penitentiary calls?
No. If your number was validated previously, you do not need to re-validate it. Log into ICSolutions and look for “Phone Validation Complete” under Oregon Department of Corrections - OR to confirm.
CommunicationHow do I validate an international phone number to receive calls from Oregon State Penitentiary?
Email customer@icsolutions.com the phone number(s) with country code, a copy of a phone bill showing the billing address, a copy of your ID, and your current address. If you cannot send them electronically, you can mail the same documents to ICSolutions for manual verification.
CommunicationMore Guides
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Did You Know?
At Oregon State Penitentiary, adults in custody can only receive photos and letters sent directly from friends or family. Books, magazines, and newspapers must arrive straight from the publisher or a distributor. Other items, including games and food, are prohibited.
This guide is compiled from official facility documentation and community feedback. Learn how we verify