How to Leave a Prepaid Voicemail for Someone at Oregon State Penitentiary

You can use prepaid voicemail once two things are set up: your phone number is validated through a free ICSolutions account, and your prepaid ICSolutions account has funds. After that, call 1-877-831-0390 to leave a voicemail for an adult in custody (AIC).

1. Validate your number and fund your prepaid account - voicemail only works after your phone number is validated and your prepaid ICSolutions account is funded.
2. Grab the two details you’ll be asked for - you’ll need the 4-digit PIN from your ICSolutions account and the AIC’s state ID number.
3. Call the voicemail access line - dial 1-877-831-0390.
4. Follow the prompts to leave your message - enter the AIC’s state ID number and your 4-digit PIN when prompted, then record your voicemail.

Stuck on the automated prompts? Check the basics first. You'll need the 4-digit PIN you created for your ICSolutions online account and the AIC's state ID number. The voicemail is recorded through the 1-877-831-0390 line. Since cost and message length are fixed, plan what you want to say before you start recording.

Each voicemail costs $0.50 and can run up to 60 seconds. Have your 4-digit ICSolutions PIN and the AIC's state ID number ready before you call.

Troubleshooting

• ✓ Your phone number is validated through a free ICSolutions account.
• ✓ Your prepaid ICSolutions account is funded.
• ✓ You’re entering the correct 4-digit PIN from your ICSolutions account.
• ✓ You have the correct AIC state ID number.
• ✓ You’re calling the correct voicemail access number: 1-877-831-0390.