What to Expect During a Phone Call from Oregon State Penitentiary
That first call can catch you off guard if you're not set up ahead of time. Here's what to expect from Oregon State Penitentiary phone calls — number validation, time limits, and monitoring.
Yes. Your phone number must be validated before you can receive calls from someone at Oregon State Penitentiary. This same validation is required for video visits too, so handle it early - don't wait until your loved one tries to call and it doesn't go through.
- Create a free ICSolutions account - use the ICSolutions website to set up your account.
- Complete phone number validation - follow the validation instructions provided in your ICSolutions account until the process is finished.
If your number was validated in the past, you typically don’t need to re-validate it. The quickest way to confirm is to log into your ICSolutions account and check your validation status there (you may see a “Phone Validation Complete” message when it’s verified).
Calls from Oregon State Penitentiary are capped at 30 minutes. If there's something important to discuss, bring it up early rather than saving it for the end.
Note: All phone calls are monitored and recorded, and they may be flagged for review if they include inappropriate or unauthorized content.
Practical Tips
- ✓ Make sure your phone number is validated so calls (and video visits) can come through.
- ✓ If you haven’t validated yet, set up your free ICSolutions account and follow the validation instructions.
- ✓ Speak with the expectation that the call may be monitored and recorded.
- ✓ Go in with a short list of priorities to talk about so you don’t get caught off guard if the call ends.
Stuck on account setup or validation? Contact ICSolutions customer support at 888-506-8407. Oregon Department of Corrections staff can't help friends and family with ICSolutions accounts or phone validation - so ICSolutions is your starting point for most setup issues.
- Log into your ICSolutions account and check your status - this is where you can confirm whether your number is already verified.
- Complete validation if needed - if your number isn’t validated, follow the validation instructions through the ICSolutions website/account until it shows as complete.
- Call ICSolutions customer support - for help with your ICSolutions account or phone number validation, call 888-506-8407.
- Use Oregon DOC’s validation voicemail line if you still need help - call 503-945-0945 and leave a message for assistance.
- Don’t rely on facility staff for account setup - Oregon DOC staff aren’t able to create accounts or validate numbers for friends and family.
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