How to send messages, photos, and packages
To receive calls from someone at Oregon State Penitentiary, you'll need to set up an ICSolutions account and validate your phone number before any calls can come through. This policy has been in effect since October 17, 2022, and calls may be monitored. If you think you've already validated your number, log into ICSolutions and check under Oregon Department of Corrections - OR for the status "Phone Validation Complete." Having trouble creating an account or validating your number? Contact ICSolutions customer support at 888-506-8407. DOC staff cannot help with account creation or validation. For international numbers, or if you don't have a cellphone or payment card, email customer@icsolutions.com (or mail) your phone number with country code, a phone bill showing your billing address, a copy of your ID, and your current address for manual verification.
Search for a loved one and send messages and photos in minutes.
Want your mail to actually reach someone at Oregon State Penitentiary? Keep it simple. Oregon DOC allows photos and letters from friends and family, but the envelope and paper specs matter more than you'd think.
Address your envelope wrong, and Oregon DOC will delay or return your letter. Here's exactly how to format mail to Oregon State Penitentiary so it actually arrives.
Can't catch your loved one on a live call? Prepaid voicemail is a solid backup. Here's how to set it up and leave a message through ICSolutions for someone at Oregon State Penitentiary.
Mail rules tightened across Oregon DOC facilities for anything postmarked after January 13, 2025. Stick to plain white paper, the right kind of white envelope, and letters or photos only—that's how you avoid most rejections.
Call ICSolutions customer support at 888-506-8407 for help with account creation or phone validation. DOC staff can't assist with ICSolutions accounts, so you'll need to go through vendor support or use the manual verification option.
No. If your number was validated previously, you do not need to re-validate it. Log into ICSolutions and look for “Phone Validation Complete” under Oregon Department of Corrections - OR to confirm.
Email customer@icsolutions.com the phone number(s) with country code, a copy of a phone bill showing the billing address, a copy of your ID, and your current address. If you cannot send them electronically, you can mail the same documents to ICSolutions for manual verification.
Getting approved to visit at Oregon State Penitentiary starts with the CD 50 visiting application. Fill it out completely and send it to the right place—that's how you avoid the most common delay: applications returned for missing information.
Phone contact at Oregon State Penitentiary runs through ICSolutions. Set up an account, validate your phone number, and you'll be able to receive calls from an adult in custody (AIC).
To receive phone calls from someone at Oregon State Penitentiary (Oregon DOC), your number needs to be validated through ICSolutions first. Here's how to do it, including what to know if you're outside the U.S. or can't validate online.
