How to Send Mail to Santa Rita After Feb 23, 2026: Pigeonly System Steps
If you write to someone at Santa Rita Jail, the mailing process changes in February 2026. Here's what you need to know so your mail actually gets through.
Send Photos & Mail at Santa Rita County Jail, CA
How to send messages, photos, and packages
Overview
If you have a concern about someone at Santa Rita Jail, contact the jail's Ombudsperson by submitting the online form or leaving a voicemail at 510-667-4373. Keep in mind this channel is not monitored around the clock. For an in-custody emergency, call 925-551-6500 directly instead of relying on an Ombudsperson message. Inside the facility, incarcerated people can file health-care grievances to the Jail Grievance Unit or Wellpath using a tablet or paper forms (paper forms are distributed by the Housing Unit Deputy). ADA evaluation requests can also be submitted by tablet or paper form to the Americans with Disabilities Unit. For video or electronic messaging, families should use the department's communications platform (web or mobile app) and add funds if prepaid services are required.
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Quick Facts
- You can contact the Santa Rita Jail Ombudsperson by online form or voicemail at 510-667-4373.
- Ombudsperson submissions are not monitored 24 hours; call 925-551-6500 for in-custody emergencies.
- Inmates may file health-care grievances via tablet or on paper forms available from the Housing Unit Deputy.
- ADA evaluation requests are submitted by tablet or paper form to the Americans with Disabilities Unit.
Send Photos & Mail Guides
How to Send Mail to Someone at Santa Rita Jail (Pigeonly process, Feb–Mar 2026)
Mailing someone at Santa Rita Jail? The process changes on February 23, 2026. After that date, non-privileged mail must go through Pigeonly's mail processing center—not directly to the jail.
Legal Mail vs. Regular Mail at Santa Rita: What Attorneys and Families Need to Know
Santa Rita Jail handles legal mail differently from regular mail, and knowing which track your letter takes matters. Here's how to tell what goes where, what attorneys need to do, and what to try if something gets misrouted.
What to Expect When Entering Santa Rita Jail: Searches, Photos, and Prohibited Items
Walking into Santa Rita Jail for the first time can feel overwhelming if you don't know what's coming. Here's what to expect when it comes to searches, photos, and items that could land you in serious trouble.
Common Questions
How do I contact the Ombudsperson for someone at Santa Rita Jail?
Submit the facility’s online Ombudsperson form or leave a voicemail at 510-667-4373.
Who do I call in an in-custody emergency at Santa Rita Jail?
Call the jail’s main line for in-custody emergencies at 925-551-6500. Ombudsperson submissions are not monitored 24/7.
How can an incarcerated person file a health-care grievance or request ADA evaluation?
Health-care grievances go to the Jail Grievance Unit or Wellpath via tablet or paper form. Paper forms are available from the Housing Unit Deputy. ADA evaluation requests should be sent via tablet or paper form to the Americans with Disabilities Unit.
Other Guides for Santa Rita County Jail, CA
Before Your First Visit to Santa Rita: Criminal-history Rules Families Need to Know
If you have certain convictions, are on probation or parole, or spent time in the Alameda County Jail System recently, Santa Rita may require Commanding Officer authorization before you can visit.
Can You Visit Santa Rita Jail If You Have a Criminal Record?
A criminal record doesn't automatically bar you from visiting Santa Rita Jail—but certain situations require approval first. It comes down to whether you fall into a category that needs written authorization from the Commanding Officer or a designee.
Can You Visit Someone at Santa Rita Jail If You Have a Criminal Record?
Yes, some people with a criminal record can still visit at Santa Rita Jail. But certain histories require facility approval before you'll be allowed in.