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Visitation

How to Visit Albany County Jail (NY)

Visiting someone in jail means juggling schedules, rules, and paperwork. The only confirmed information here covers online payments and the support contacts for that payment portal. Use this page for payment issues, but check visitation details through official jail channels.

• 2 min read Based on general NY policies

Albany County Sheriff's Department accepts online payments through the GovPayNow/AllPaid portal. If you're asked for an agency identifier, look for Albany County Sheriff's Department under agency PLC 7557. Keep in mind this is payment-portal information only. Don't rely on it for visitation hours or visiting rules.

Having trouble paying online? AllPaid/GovPayNow offers 24-hour website assistance at 1-888-604-7888. For Pay Cash Bail questions specifically, call 1-877-EZBAIL5 (392-2455). Using the right number saves time, especially when you're dealing with a time-sensitive payment.

Note: Cardholders with questions about the GovPayNow/AllPaid website can email info@allpaid.com (monitored during business hours). These payment support contacts are separate from the jail's visitation contacts. Use official facility channels for visiting schedules and rules.

Steps to Follow

  • ✓ Use the GovPayNow/AllPaid portal for Albany County Sheriff’s Department online payments (agency PLC 7557).
  • ✓ For 24-hour website assistance and customer support, call 1-888-604-7888.
  • ✓ If your issue involves Pay Cash Bail, call 1-877-EZBAIL5 (392-2455).
  • ✓ For cardholder questions about the website, email info@allpaid.com (monitored during business hours).

Before submitting a payment, double-check that you're using the correct GovPayNow/AllPaid listing for Albany County Sheriff's Department. Verify the agency PLC (7557) still matches what the portal shows. This prevents payments from being routed to the wrong place.

Call the right support line for your situation. The portal lists 1-888-604-7888 for 24-hour website customer support and 1-877-EZBAIL5 (392-2455) for Pay Cash Bail assistance. Not sure which applies? Start with the general 24-hour support number.

For email help with cardholder website questions, reach out to info@allpaid.com (monitored during business hours). For anything about visiting, including hours, approval, dress code, or who can visit, contact the jail directly rather than using payment-portal support.

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