Who to Call About an Inmate at Albany County Jail: Phone numbers and support lines
Need to make a payment, post bail, or find help after a crime? Here are the Albany County phone numbers people ask for most—all in one place so you can reach the right line fast.
For Albany County Sheriff's Department civil payments, call 518-487-5400. If you're using GovPayNow, look for PLC 7557 - that confirms you're in the right spot when making a civil payment or sorting out a payment question tied to that agency.
Running into trouble with the GovPayNow website - payment screens freezing, error messages, other technical glitches? Call their 24-hour customer support line at 1-888-604-7888.
For bail payments through Pay Cash Bail, GovPayNow provides a dedicated phone line: 1-877-EZBAIL5 (1-877-392-2455).
For in-person needs or written correspondence related to the jail, the Albany County Correctional Facility is located at 840 Old Albany Shaker Road, Albany, NY 12211.
If you need victim services support - guidance, advocacy, or help figuring out what comes next - the Albany County Crime Victim and Sexual Violence Center can be reached at (518) 447-7100.
24-hour hotline: The Albany County Crime Victim and Sexual Violence Center operates a 24-hour sexual assault hotline at (518) 447-7716.
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