Who to Call About Albany County Jail: Payments, bail support, and victim services

For Albany County Sheriff's Department civil payments (listed through the AllPaid/GovPayNow payment page), call 518-487-5400. This is the contact number shown on the civil payments listing. Start here if you need to confirm what you owe or verify you're paying the right agency and category.

Having trouble with the AllPaid/GovPayNow website? Whether your payment won't go through, you're missing a confirmation, or you need general technical help, call their 24-hour customer support line: 1-888-604-7888. This line handles website and payment-platform issues only, not case questions. Keep your call focused on the transaction itself.

Prefer email? Cardholders can reach info@allpaid.com for website-related questions. That inbox is monitored during business hours, so it works best for non-urgent issues like clarifying a transaction or understanding what you're seeing on the payment page.

For Albany County STOP-DWI payments listed on GovPayNow, call 518-720-8100. The payment page instructs you to contact the STOP-DWI unit before paying to confirm you're on the court list to attend. Calling first can save you time and prevent payment issues.

The Albany County Crime Victim and Sexual Violence Center can be reached at (518) 447-7100. You can also email cvsvc@albanycountyny.gov or fax (518) 447-7102.

The Crime Victim and Sexual Violence Center provides advocacy at Albany Medical Center and at police stations for victims of all types of crime. Their office is at the Albany County Office Building, 112 State St., Room 1010, Albany, NY 12207.

Tips for Calling

• ✓ Have the person’s full name and date of birth ready.
• ✓ If you have it, keep a case number, booking number, or court paperwork nearby so you can read details accurately.
• ✓ For any payment, write down the date/time, amount, and any confirmation number or receipt details.
• ✓ Tell the person you reach what you are trying to do (civil payment, STOP-DWI payment, website support, bail by card, victim services) so you get routed correctly.
• ✓ Before you submit a payment, confirm you are using the correct payment category and that you meet any program requirements listed on the payment page.