Penmate Inmate Support Guides
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Sending Money to Someone at Albemarle: Options, Addresses, and Who Can Deposit

Putting money on someone's account at Albemarle comes down to two things: using an approved method and being eligible to send funds. Here are the official options, the Western Union code, and the correct money-order address.

• 2 min read • dac.nc.gov
Sending Money to Someone at Albemarle: Options, Addresses, and Who Can Deposit

Not everyone can deposit funds at Albemarle. You must be on the offender's approved visitor list before NCDAC's vendor partners will accept your payment. If you're not approved yet, handle that first. Otherwise your deposit may get blocked - even with the correct name and ID number.

NCDAC uses ViaPath/ConnectNetwork and its subsidiaries for deposits, giving you several options: web, mobile app, phone, or walk-in. Need it there fast? Sending funds online at ConnectNetwork.com with a credit or debit card is the quickest route. Want to skip the fees? Mail a money order instead. NCDAC lists mailed money orders as cost-free - a solid choice if you're not in a hurry.

Tip: ConnectNetwork's web option is the fastest and simplest. Mailed money orders are the cheapest - no fees attached.

Sending Money to Someone at Albemarle: Options, Addresses, and Who Can Deposit

Making a cash deposit through Western Union? You'll need the payment code: NCDAC TRUST.

  1. Fill out the money order the required way - Make it payable to TouchPay and include a deposit slip.
  2. Mail it to the correct processing address - Send it to TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174.
  3. Plan for processing time (and don’t mail it to the prison) - Prison facilities do not accept or process money orders. Funds from a mailed money order will be available to the offender within ten business days, though TouchPay will make every effort to make funds available sooner.

Check the current fee schedule on NCDAC's send-money page before choosing a method. Look for the

Having trouble with a deposit? Call ViaPath's toll-free line at 877-650-4249. Hang onto your receipt or confirmation details - date, amount, and confirmation number. You'll need them if something goes wrong.

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