If a Money Order to Alexander C.I. Is Lost or Rejected: What to do and who to contact
Mailed a money order for someone at Alexander C.I. and it's missing, returned, or never posted? Your next steps depend on whether TouchPay actually received it—and what address you wrote on the deposit slip.
If TouchPay receives your money order but can't complete the deposit, they mail it back - along with the deposit slip - to the sender address you wrote on the form. But if the money order never reaches TouchPay in the first place? They won't take responsibility for items lost in the mail. Your best bet is to follow up using the vendor contact process and any mailing records you have.
When TouchPay gets your money order but something's wrong with the deposit, they don't hold onto it or pass it along. They mail it back - money order and deposit slip together - to the sender address on your form. So wherever you wrote determines where it goes.
Note: Returns are mailed to the sender address written on the deposit slip. If that address is wrong or incomplete, the money order can end up delayed or undeliverable.
If your money order is missing and you think it got lost in transit, TouchPay's deposit form makes their position clear: they're not responsible for money orders lost in the mail. That means if it never arrives - or if a return shipment doesn't reach you - TouchPay won't cover the loss.
Tip: Since returns rely on the sender address on your deposit slip, double-check that address before you mail anything so a rejected deposit can find its way back to you.
Trying to track down a mailed money order that never posted or might have been rejected? The deposit form directs you to email moneyorders@viapath.com. One catch: wait at least one week after mailing before you reach out.
- ✓ The date you mailed the money order (wait at least one week before emailing)
- ✓ The sender address you wrote on the deposit slip (this is where returns are mailed)
- ✓ Any details from the deposit slip that help identify your payment (the same slip that would be returned if there’s a problem)
Many "lost" money order situations come down to return-address problems. If TouchPay can't process your deposit, they send everything back to the sender address on your deposit slip. Before you mail anything, double-check that address is complete, legible, and somewhere you can actually receive mail.
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