How to Send Money to ALEXANDER C.I. (NC)
Want to put money on someone's trust fund account at ALEXANDER C.I. (NC)? You'll need to use the methods approved by the North Carolina Department of Adult Correction (NCDAC) and follow their payee and mailing rules carefully.
First things first: you need to be approved. NCDAC only accepts trust fund deposits from people on the offender's approved visitor list. If you're not on that list, the vendor will reject your deposit.
Sending a money order? Make it payable to TouchPay (TouchPay Holdings) and mail it with a deposit slip to: TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174. Don't send money orders to the prison. ALEXANDER C.I. doesn't accept or process them directly, and you'll end up with delays or a rejected payment.
NCDAC also partners with ViaPath and its subsidiaries (including ConnectNetwork) for other deposit options. You can send funds online, through the mobile app, by phone, or at a walk-in location. If mailing a money order isn't your thing, one of these might work better.
Note: Not on the approved visitor list? Your deposit will be rejected. Mailing a money order? Send it to TouchPay, not the facility.
Steps to Follow
- ✓ Confirm you’re listed as an approved visitor for the offender before you try to deposit funds.
- ✓ If using a money order, make it payable to TouchPay (TouchPay Holdings).
- ✓ Include the required deposit slip and mail the money order and slip to: TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174.
- ✓ If you want a non-mail option, use the ViaPath/ConnectNetwork deposit methods available (online, mobile, phone, or walk-in).
Reminder: For money orders, the payee needs to be TouchPay (TouchPay Holdings). Using a different payee can cause the deposit to fail.
Running into problems? Start by checking your approval status. Deposits only go through from people on the offender's approved visitor list. Confirm you're on it before spending time or money on a payment.
Before mailing anything, double-check the money order details. For trust deposits, make the money order payable to TouchPay (TouchPay Holdings) and mail it with a deposit slip to TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174. Verify you have the current deposit slip requirements. And remember: the prison itself won't process mailed money orders.
Using an online, mobile, phone, or walk-in option? Make sure you're selecting the ViaPath/ConnectNetwork service for NCDAC facilities. If something won't go through, call ViaPath's toll-free line at 877-650-4249.
Quick verify list: Are you an approved visitor? Is the money order payable to TouchPay? Are you mailing to the TouchPay PO Box in Houston? Do you have the right deposit slip? For help, call ViaPath at 877-650-4249.
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