Who Can Send Money to an Inmate at Alexander C.I. (NC): Approved-visitor rule explained

At Alexander C.I. (NC), only approved visitors can deposit money into an offender's trust account. This is a North Carolina Department of Adult Correction rule. If someone who isn't on the approved visitor list tries to send funds, ViaPath (the payment processor) rejects the deposit.

When a deposit gets

This rule trips people up when well-meaning friends or extended family try to help. Before mailing a money order or attempting any deposit, confirm that the sender is actually on the offender's approved visitor list. Otherwise, the deposit gets rejected. Using the mail-in option? Make sure you have the correct deposit paperwork. The deposit slip directs you to ConnectNetwork under

• ✓ Confirm the sender is on the offender’s approved visitor list before sending money.
• ✓ Use the mail deposit form and follow its instructions closely.
• ✓ If you need additional mail-deposit forms, look in ConnectNetwork under “Ways to Pay” → “Mail.”

Think a mailed deposit was rejected by mistake? Here's what to expect: when TouchPay receives a money order but can't process it, they mail the money order and deposit slip back to the sender at the address on the deposit slip. For issues with mailed money orders, email moneyorders@viapath.com - but wait at least one week after mailing before you reach out.

1. Wait at least one week after you mailed it - the instructions say not to follow up sooner than one week after mailing the money order.
2. Email the address provided for money order problems - contact moneyorders@viapath.com after that one-week window.
3. Watch your mail for a return - if there’s a problem with the deposit, TouchPay mails the money order and deposit slip back to the sender at the address written on the deposit slip.