Send Photos & Mail at ALEXANDER C.I.

How to send messages, photos, and packages

Overview

Alexander Correctional Institution uses tablet services provided under an NCDAC contract with ViaPath/GTL. These tablets give incarcerated people communication tools plus educational, self-help, and entertainment content. Through the tablets, they can place phone calls, send and receive text messages, and receive digitized mail. To fund calling and other paid features, set up a PIN-debit account through ConnectNetwork—the website is available 24/7 for account setup and deposits. Service fees include $3.00 per automated payment, $5.94 per live-operator payment, and $2.00 for a paper bill or statement. Since third-party vendors run these services, you'll handle account setup and funding through their portals or apps, not through the facility directly.

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Quick Facts

  • NCDAC has a contract with ViaPath/GTL to provide tablet services at Alexander C.I.
  • Tablets let incarcerated people phone or text family/friends and receive digitized mail, and include educational, self-help, and entertainment content.
  • Service fees are published as $3.00 per automated payment, $5.94 per live-operator payment, and $2.00 for a paper bill/statement.
  • ConnectNetwork PIN Debit accounts let you deposit to an incarcerated person’s PIN-debit phone account and the site is available 24/7 for setup or funding.
  • All non‑legal mail to people at Alexander C.I. is scanned by TextBehind and delivered electronically to inmate tablets.

Send Photos & Mail Guides

Common Questions

How can I add money for phone or tablet use for someone at Alexander C.I.?

Use ConnectNetwork PIN Debit to deposit funds to the incarcerated person’s PIN-debit phone account. The ConnectNetwork website is available 24/7 to set up and fund accounts.

What communication features do the tablets at Alexander C.I. offer?

The tablets at Alexander C.I. let incarcerated people place phone calls, send and receive text messages, and receive digitized mail. They also offer educational, self-help, and entertainment content.

Are there fees to use phone or tablet services at Alexander C.I.?

Yes. Published service fees include $3.00 per automated payment, $5.94 per live-operator payment, and $2.00 for a paper bill or statement.

How should I address non‑legal mail for someone at Alexander Correctional Institution?

Address non-legal mail to TextBehind’s Maryland facility at P.O. Box 247, Phoenix, MD 21131, and include the offender’s full name and OPUS number. Mail that doesn’t follow this TextBehind format will be returned to the sender.

Can I send packages, books, or publications through TextBehind to Alexander C.I.?

No. TextBehind does not process packages and will return them. Publications should be ordered from the publisher or online retailer and shipped directly to the prison’s street address, not to TextBehind.

Can I get the original mailed letter returned to me and how much does it cost?

Yes—request the return of the original mailed contents within 30 days by contacting info@textbehind.com. TextBehind charges a $2.50 return mailing fee.

Other Guides for ALEXANDER C.I.

connectnetwork-viapath-inactivity-refunds

ConnectNetwork / ViaPath Accounts: 180-day inactivity, reminders, and how to get a refund

If you keep money in a phone or messaging account, watch out for inactivity rules. ViaPath Friends & Family accounts can be forfeited after 180 consecutive days without use. ConnectNetwork AdvancePay accounts follow the same rule—180 days of inactivity, and the balance is subject to forfeiture. Both policies note that governing laws or contracts may set a different time period, so treat 180 days as the default rather than a deadline to push against.

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