How to send messages, photos, and packages
Alexander Correctional Institution uses tablet services provided under an NCDAC contract with ViaPath/GTL. These tablets give incarcerated people communication tools plus educational, self-help, and entertainment content. Through the tablets, they can place phone calls, send and receive text messages, and receive digitized mail. To fund calling and other paid features, set up a PIN-debit account through ConnectNetwork—the website is available 24/7 for account setup and deposits. Service fees include $3.00 per automated payment, $5.94 per live-operator payment, and $2.00 for a paper bill or statement. Since third-party vendors run these services, you'll handle account setup and funding through their portals or apps, not through the facility directly.
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Not everyone can deposit money into an inmate's trust fund at Alexander C.I. North Carolina prisons only accept deposits from people on the inmate's approved visitor list. If you're not listed, the vendor will reject your money order.
Mailing a money order to someone at Alexander Correctional Institution is straightforward. But a few small details—who's allowed to send, the exact name and OID, what goes in the envelope—can mean the difference between a quick deposit and a rejected one.
North Carolina's statewide inmate package program is pretty straightforward once you understand the timing and item limits. Here's how seasonal windows work, what
Sending a Seasonal Package to someone at Alexander Correctional Institution? Orders go through North Carolina's statewide package program. Here's what you need to know before placing an order.
Use ConnectNetwork PIN Debit to deposit funds to the incarcerated person’s PIN-debit phone account. The ConnectNetwork website is available 24/7 to set up and fund accounts.
The tablets at Alexander C.I. let incarcerated people place phone calls, send and receive text messages, and receive digitized mail. They also offer educational, self-help, and entertainment content.
Yes. Published service fees include $3.00 per automated payment, $5.94 per live-operator payment, and $2.00 for a paper bill or statement.
Address non-legal mail to TextBehind’s Maryland facility at P.O. Box 247, Phoenix, MD 21131, and include the offender’s full name and OPUS number. Mail that doesn’t follow this TextBehind format will be returned to the sender.
No. TextBehind does not process packages and will return them. Publications should be ordered from the publisher or online retailer and shipped directly to the prison’s street address, not to TextBehind.
Yes—request the return of the original mailed contents within 30 days by contacting info@textbehind.com. TextBehind charges a $2.50 return mailing fee.
If you keep money in a phone or messaging account, watch out for inactivity rules. ViaPath Friends & Family accounts can be forfeited after 180 consecutive days without use. ConnectNetwork AdvancePay accounts follow the same rule—180 days of inactivity, and the balance is subject to forfeiture. Both policies note that governing laws or contracts may set a different time period, so treat 180 days as the default rather than a deadline to push against.
Mailed a money order for someone at Alexander C.I. and it's missing, returned, or never posted? Your next steps depend on whether TouchPay actually received it—and what address you wrote on the deposit slip.
At Alexander C.I. (NC), only approved visitors can deposit money into an offender's trust account. This is a North Carolina Department of Adult Correction rule. If someone who isn't on the approved visitor list tries to send funds, ViaPath (the payment processor) rejects the deposit.
