How to Send Money to Alexander Correctional Inst (NC)
Sending money is straightforward once you know which payment options are accepted and where to send funds.
Before adding money to someone's account, confirm you're on their approved visitor list. North Carolina only accepts deposits from approved visitors. If you're not on the list yet, your deposit won't go through.
Planning to use a money order? Don't mail it to the prison. The facility won't accept or process it. Money orders must go to the payment processor (TouchPay) using their required format.
North Carolina uses ViaPath (and its subsidiaries) for deposits. You can send money online, through the mobile app, by phone, or at walk-in locations. Funds typically hit the offender's account the next business day.
Quick options: For fast online deposits, you can use ConnectNetwork with a credit or debit card. If you’re mailing a money order, it must be made payable to TouchPay and sent with a deposit slip to TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174.
Steps to Follow
- ✓ Confirm you are listed as the offender’s approved visitor (only approved visitors can deposit funds).
- ✓ Decide whether you want to send money online through ConnectNetwork (credit or debit card) for a quick deposit.
- ✓ If you prefer other electronic options, use the ViaPath channels available (web, mobile, phone, or walk-in). These can make funds available the next business day.
- ✓ If you are sending a money order, make it payable to TouchPay and include the required deposit slip, then mail it to TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174.
- Buy a money order and fill it out to TouchPay. The money order must be made payable to TouchPay.
- Include the deposit slip. Put the money order and deposit slip together in the envelope.
- Mail it to TouchPay. Send it to: TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174.
- Plan for processing time. Funds are available within ten business days, and may be available sooner.
Reminder: Do not mail money orders to the prison. They must be mailed to TouchPay.
Deposit systems and processing times can change, so confirm the current options before sending money. Having trouble with the ViaPath system? Call their toll-free line at 877-650-4249.
- ✓ Double-check the money order mailing requirements: payable to TouchPay, include a deposit slip, and mail to TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174.
- ✓ Confirm the expected availability window for mailed money orders (within ten business days, sometimes sooner).
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