How to Send Money to Someone at Alexander Correctional: Online, Phone, Money Order, and Western Union
Sending money to someone at Alexander Correctional is straightforward once you pick the right method. Here are the approved ways to deposit funds, along with the exact codes, phone numbers, and mailing instructions you'll need.
Before you send anything, make sure you're eligible. Only approved visitors can deposit funds into an offender's account. North Carolina's Department of Adult Correction (NCDAC) uses ViaPath and its subsidiaries to handle deposits - web, mobile, phone, and walk-in - so you'll see ViaPath-related services pop up depending on which method you choose.
The fastest option is sending money online through ConnectNetwork.com. Just use a credit or debit card to make the deposit - no mailing required. ConnectNetwork is one of the approved channels through NCDAC's partnership with ViaPath.
Note: NCDAC's fee schedule for money transfers is labeled effective August 1, 2023. Fees can change, so double-check the current list before submitting your payment.
Prefer to pay by phone? NCDAC lists two toll-free options through ViaPath-related services: AdvancePay at 800-483-8314 and Trust/PIN Debit at 888-428-1845. You'll need a credit or debit card.
- Get a money order and a deposit slip - the money order has to be sent with a deposit slip for it to be processed.
- Make the money order payable to TouchPay - this is required for Trust deposits.
- Mail it to the TouchPay lockbox address - TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174.
- Plan for processing time - funds will be available to the offender within ten business days, though TouchPay will make every effort to make the funds available sooner.
You can also deposit cash in person at any Western Union location. For TRUST deposits, use the payment code NCDAC TRUST. This walk-in option is part of NCDAC's partnership with ViaPath.
Costs and timing depend on how you send the money. NCDAC posts a fee schedule (marked effective August 1, 2023) that breaks down fees by deposit amount and method - online, phone, money order, and Western Union. As for timing: mailed money orders sent to TouchPay can take up to ten business days to post, though TouchPay aims for sooner. Online deposits through ConnectNetwork process much faster.
Troubleshooting
- ✓ Call ViaPath’s toll-free assistance line at 877-650-4249 if your deposit doesn’t go through or doesn’t post as expected.
- ✓ Save your confirmation number and receipt (screenshot, email, or paper copy) so you can reference the exact transaction.
- ✓ Double-check you entered the offender information correctly before you resubmit a payment.
Not 100% sure your loved one is at Alexander Correctional? Verify first. Sending money to the wrong facility creates delays. North Carolina's public offender search lets you confirm someone's status using their last name, first name, offender number, gender, race, or birth date.
Note: Since NCDAC uses third-party services (ViaPath and related providers) for deposits, confirm any method-specific rules or limits before sending money - especially if you're trying a new option for the first time.
Find an Inmate at Alexander Correctional Inst, NC
Search for a loved one and send messages and photos in minutes.
