How to deposit funds, commissary, and payment options
Sending money to someone at Alexander Correctional goes through third-party services tied to ViaPath. You can deposit by web, mobile, phone, or at walk-in locations. Online deposits work through ConnectNetwork.com with a credit or debit card—if you already have a ConnectNetwork account, use the same email and password. Phone options include AdvancePay and Trust/PIN Debit lines. If a deposit doesn't post, ViaPath offers a toll-free assistance line. For mail, send a money order payable to TouchPay with the required deposit slip to TouchPay Holdings, PO Box 174, Houston, TX 77001-0174 (allow up to ten business days). For cash deposits via Western Union-style services, use payment code "NCDAC TRUST." Vendor fees (effective August 1, 2023) apply, and accounts may become inactive after extended inactivity.
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Sending money to someone at Alexander Correctional is straightforward once you pick the right method. Here are the approved ways to deposit funds, along with the exact codes, phone numbers, and mailing instructions you'll need.
Deposit funds through ViaPath-related vendors by web, mobile, phone, or at walk-in locations. Online deposits work through ConnectNetwork.com with a credit or debit card—you can reuse an existing ConnectNetwork login. You can also mail a TouchPay money order with the required deposit slip to TouchPay Holdings, PO Box 174, Houston, TX 77001-0174, or use Western Union-style cash deposits with payment code "NCDAC TRUST."
Only approved visitors for the offender are permitted to deposit funds to that offender’s account.
For deposit issues—including deposits that don't post—contact ViaPath's toll-free assistance line at 877-650-4249. For problems with account inactivity or refunds, follow the vendor's inactivity/refund policy and contact their customer service using the instructions in their notices.
Getting approved to visit at Alexander Correctional starts with a completed visitor application and the right documents. Once you know what the facility needs, you'll have a much better shot at getting approved on your first try.
At NCDAC facilities, you generally have two ways to visit: an in-person visit at the prison or a video visit.
Visiting Alexander Correctional? Plan for a security screening before you're allowed inside. Understanding what happens at check-in—pat searches, electronic screening, and the metal detector—helps you avoid delays and accidental rule violations.
