Send Money at Alexander Correctional Inst, NC

How to deposit funds, commissary, and payment options

Overview

Sending money to someone at Alexander Correctional goes through third-party services tied to ViaPath. You can deposit by web, mobile, phone, or at walk-in locations. Online deposits work through ConnectNetwork.com with a credit or debit card—if you already have a ConnectNetwork account, use the same email and password. Phone options include AdvancePay and Trust/PIN Debit lines. If a deposit doesn't post, ViaPath offers a toll-free assistance line. For mail, send a money order payable to TouchPay with the required deposit slip to TouchPay Holdings, PO Box 174, Houston, TX 77001-0174 (allow up to ten business days). For cash deposits via Western Union-style services, use payment code "NCDAC TRUST." Vendor fees (effective August 1, 2023) apply, and accounts may become inactive after extended inactivity.

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Quick Facts

  • Alexander Correctional partners with ViaPath and related vendors to accept deposits online, by phone, mobile, and at walk-in locations.
  • Only approved visitors for an offender are permitted to deposit funds to that offender’s account.
  • Mailed money orders must be payable to TouchPay and sent with the deposit slip to TouchPay Holdings, PO Box 174, Houston, TX 77001-0174; funds are available within ten business days.
  • For Western Union–style cash deposits, use payment code 'NCDAC TRUST' for TRUST deposits.

Send Money Guides

Common Questions

How can I send money to someone at Alexander Correctional?

Deposit funds through ViaPath-related vendors by web, mobile, phone, or at walk-in locations. Online deposits work through ConnectNetwork.com with a credit or debit card—you can reuse an existing ConnectNetwork login. You can also mail a TouchPay money order with the required deposit slip to TouchPay Holdings, PO Box 174, Houston, TX 77001-0174, or use Western Union-style cash deposits with payment code "NCDAC TRUST."

Who is allowed to deposit funds to an inmate’s account at Alexander Correctional?

Only approved visitors for the offender are permitted to deposit funds to that offender’s account.

What should I do if a deposit doesn’t post or I have trouble with a transaction?

For deposit issues—including deposits that don't post—contact ViaPath's toll-free assistance line at 877-650-4249. For problems with account inactivity or refunds, follow the vendor's inactivity/refund policy and contact their customer service using the instructions in their notices.

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