Penmate Inmate Support Guides
Visitation

How to Visit Facility

Visits at the Alexandria Adult Detention Center happen by video through SmartInmate. You can connect remotely from anywhere with internet, or schedule a visit and use a free video terminal on-site at the facility.

• 2 min read Based on general NV policies
How to Visit Facility

Visitation at the Alexandria Adult Detention Center is provided through secure video access using SmartInmate. That means your visits happen on a screen rather than in a traditional in-person visiting room.

No device or internet at home? You can still visit. Head to the Public Safety Center and use a free terminal in the Detention Center lobby for your scheduled video visit.

Remote video visits work from any location with internet access. If you're visiting from home or another off-site spot, find somewhere quiet with a stable connection so you can stay online for the full visit.

Note: All video visits with family and friends are monitored and recorded. Keep this in mind when deciding what to discuss.

  1. Register and get approved: Family and friends must register and be approved by ASO staff before you can schedule a video visit.
  2. Schedule your visit within the allowed window: Visits must be scheduled the day before the visit, and no more than seven days in advance.
  • ✓ Plan around the allowance: inmates receive two free 20-minute video visits per week.
  • ✓ Use the available hours: video visitation is offered seven days a week (including holidays), between 7 a.m. and midnight Eastern Time.

Since visits run through SmartInmate, you have options: connect remotely from anywhere with internet, or come to the Detention Center lobby and use the free terminal. Visiting remotely? Focus on the basics for a smooth video call: a reliable internet connection and a quiet spot where you can hear and be heard.

How to Visit Facility

What to Verify

  • ✓ Your registration is complete and you have been approved by ASO staff
  • ✓ The scheduling rule is being enforced as stated (scheduled the day before, not same-day)
  • ✓ You are scheduling within the allowed window (no more than seven days ahead)
  • ✓ Current video visit hours (7 a.m. to midnight Eastern Time, seven days a week, including holidays)
  • ✓ Whether the person you are visiting still has two free 20-minute video visits per week available
  • ✓ Whether the free terminal in the Detention Center lobby is available when you plan to come in
  • ✓ Whether remote access requires any specific setup on your device (account settings, software, browser requirements)

Note: Video visits are monitored and recorded. If you have questions about privacy, how long recordings are kept, or how they may be used, ask staff directly.

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