Send Photos & Mail at Alexandria Detention Center, VA

How to send messages, photos, and packages

Overview

Alexandria Detention Center uses a third-party vendor for remote video visitation. For technical support, billing help, or account questions, contact Smart Communications directly—the Alexandria Sheriff's Office doesn't handle tech support for the video system. Phone rules are strict: inmates cannot receive incoming calls. If you have a verifiable emergency, leave a message at 703.746.4099. That same number provides 24-hour detention center information, and Virginia Relay 711 is available for relay services. Before using any vendor services, you'll need to confirm which services the facility uses, create an account, complete identity verification, and add funds if required.

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Quick Facts

  • Smart Communications handles all technical support and account questions for remote video visitation.
  • The Alexandria Sheriff’s Office will not provide technical support to users of the video visitation system.
  • Inmates cannot receive incoming calls, but for verifiable emergencies a message may be left by calling 703.746.4099.
  • Detention Center information is available 24 hours at 703.746.4099 (Virginia Relay 711).
  • Effective June 24, 2024, the Detention Center no longer accepts personal mail; Smart Communications will process it.

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Common Questions

Who do I contact for technical support with video visitation at Alexandria Detention Center?

Contact Smart Communications for technical support or account questions related to remote video visitation. The Alexandria Sheriff’s Office does not provide technical support for the video visitation system.

Can I call an inmate at Alexandria Detention Center?

No— inmates cannot receive incoming calls at this facility. For verifiable emergencies, you can leave a message by calling 703.746.4099.

How can I get general information about Alexandria Detention Center after hours?

You can get detention center information 24 hours a day by calling 703.746.4099. If you need relay services, use Virginia Relay 711.

Where should I send personal mail for an inmate at Alexandria Detention Center?

Send personal mail to Smart Communications at P.O. Box 9200, Seminole, FL 33775-9200. Include the inmate’s full name and inmate number, along with your full return address.

Can I send books or magazines to an inmate at Alexandria Detention Center?

No. Books and magazine subscriptions may not be received by mail at this facility. Newspapers are allowed when delivered via subscription.

How should I send legal mail, court documents, or bank statements for an inmate?

Send legal mail, court documents, bank statements, and subscriptions directly to the Alexandria Detention Center at the facility address. These items are not routed through the off-site personal-mail vendor.

Other Guides for Alexandria Detention Center, VA

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Getting an Inmate's Property Released and When Alexandria Will Accept Personal Items

Getting property released from the Alexandria Detention Center starts with the inmate—not you. They need to contact the facility's Property Deputy and authorize who can receive their belongings. This authorization must be in writing. Until that written permission is on file, the property won't be released for pickup or mailed out.

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