How to send messages, photos, and packages
Alexandria Detention Center uses a third-party vendor for remote video visitation. For technical support, billing help, or account questions, contact Smart Communications directly—the Alexandria Sheriff's Office doesn't handle tech support for the video system. Phone rules are strict: inmates cannot receive incoming calls. If you have a verifiable emergency, leave a message at 703.746.4099. That same number provides 24-hour detention center information, and Virginia Relay 711 is available for relay services. Before using any vendor services, you'll need to confirm which services the facility uses, create an account, complete identity verification, and add funds if required.
Search for a loved one and send messages and photos in minutes.
Mail rules at the Alexandria Adult Detention Center changed on June 24, 2024. Here's where to send personal mail now, what still goes directly to the facility, and a quick checklist to use before you mail anything.
Contact Smart Communications for technical support or account questions related to remote video visitation. The Alexandria Sheriff’s Office does not provide technical support for the video visitation system.
No— inmates cannot receive incoming calls at this facility. For verifiable emergencies, you can leave a message by calling 703.746.4099.
You can get detention center information 24 hours a day by calling 703.746.4099. If you need relay services, use Virginia Relay 711.
Send personal mail to Smart Communications at P.O. Box 9200, Seminole, FL 33775-9200. Include the inmate’s full name and inmate number, along with your full return address.
No. Books and magazine subscriptions may not be received by mail at this facility. Newspapers are allowed when delivered via subscription.
Send legal mail, court documents, bank statements, and subscriptions directly to the Alexandria Detention Center at the facility address. These items are not routed through the off-site personal-mail vendor.
Getting property released from the Alexandria Detention Center starts with the inmate—not you. They need to contact the facility's Property Deputy and authorize who can receive their belongings. This authorization must be in writing. Until that written permission is on file, the property won't be released for pickup or mailed out.
Setting up your first video visit is straightforward: create an account, wait for approval, then schedule within the allowed window.
If you're local, dropping off a money order at the Alexandria Detention Center's Visitor Center is the easiest route. The drop-off is open 24/7, so you're not stuck working around business hours.
