Two Kiosks, Two Purposes: Where to Put Money for Visits vs Commissary at Allegan County Jail

Allegan County Jail has two separate kiosks in the visitation lobby, and they serve different purposes. The visiting kiosk handles visit-related tasks, but it cannot accept commissary money. If you're trying to add funds to an inmate's commissary account, you need the other kiosk in the lobby, the one specifically designated for commissary deposits.

Planning a local (video) visit in the main lobby? The video visitation area is open Monday through Friday from 7:50 am to 4:00 pm, excluding major holidays. Visits can be scheduled starting at 8:00 am, with the last slot at 4:00 pm. Both scheduling and account actions run through the lobby kiosk setup, so knowing those hours saves you a wasted trip.

Sheriff's Office staff no longer accept money directly for inmate accounts. Phone/visitation account funding and visit scheduling all go through the kiosk system (and its related online account tools). Commissary deposits also use a kiosk. Just make sure you're at the right one in the visitation lobby.

Using the wrong kiosk here is a real problem. The visiting kiosk simply cannot accept commissary money, so a deposit meant for commissary won't reach the commissary account if you use it. Worse, Allegan County Jail states that money cannot be transferred once it's deposited into the wrong kiosk. Getting it right the first time is the only reliable option.

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• ✓ Look closely at which kiosk you are using before you start the transaction.
• ✓ Use the commissary-deposit kiosk (the “other kiosk” in the visitation lobby) when you are adding money for commissary.
• ✓ Use the visiting kiosk for visit-related tasks only, since it cannot accept commissary money.

1. Confirm who you are paying for: Make sure the screen shows the correct inmate before you finalize anything.
2. Follow the prompts for the purpose you want: Use the kiosk option that matches what you are trying to do (visit-related tasks versus commissary deposit).
3. Get help before you submit if you are unsure: For scheduling or account assistance, contact GettingOut/Telmate customer care at 1-866-516-0115.

If you think you deposited money into the wrong kiosk, act fast, but know the main limitation upfront: money cannot be transferred once it's in the wrong machine. Your best move is to contact GettingOut/Telmate customer care at 1-866-516-0115. Explain what you were trying to do (commissary deposit vs. visit-related account funding) and what actually happened at the kiosk.