Who to Call When You Have Questions About Visiting Someone at Allegan County Jail

For facility-level questions, start with the Allegan County Sheriff’s Office & Corrections Center at 640 River St., Allegan, MI. The main phone number is (269) 673-0500.

Have a question about adding money to an inmate's account? Don't bring cash expecting staff to accept it - Sheriff's Office staff no longer handle deposits. You'll need to use the outside service described below.

For scheduling help or technical issues with visits, go straight to the visitation vendor. Call GettingOut/Telmate customer care at 1-866-516-0115.

This same vendor handles account funding. Deposits to an inmate's trust, telephone, or visitation account go through TouchPay Holdings, LLC (d/b/a GTL Financial Services) as part of the GettingOut/TouchPay service. That makes the vendor your go-to for payment issues, balance questions, and account setup.

1. Track your account activity - GettingOut Friends and Family accounts become inactive and are subject to forfeiture after 180 consecutive days of inactivity.
2. Know what “activity” does - If you use the account at any point during that inactivity period, the 180-day clock resets.
3. Request a refund through customer service - Refunds are handled by GettingOut; call 866-516-0115 to ask for one.

• ✓ Schedule visits at least 24 hours in advance so the inmate has time to confirm the visit.

Need to get a message to someone inside? Calling the Sheriff's Office won't help. Staff can't pass messages to inmates - including notifications that a visit has been scheduled or money deposited. Inmates find out through the kiosk in their housing unit.

• ✓ Use the kiosk in the video visitation room to send a message
• ✓ Send the inmate a postcard

Call GettingOut/Telmate customer care at 1-866-516-0115 for scheduling or account problems. This includes trouble setting up or managing a visitation/phone account, questions about deposits through TouchPay/GettingOut, or issues with inactivity, forfeiture, and refunds.

Call the Allegan County Sheriff's Office & Corrections Center at (269) 673-0500 for facility-specific questions. That means confirming on-site visitation hours in the main lobby, understanding what happens when you enter the building (audio/video recording), and clarifying visit rules (no cell phones - your visit may be cut short if one is spotted).