Who to Call When You Have Questions About Allegan County Jail Visits

For questions about scheduling visits at Allegan County Jail, call Telmate/GettingOut customer care at 1-866-516-0115. This is also where you'll handle anything tied to the GettingOut system - account setup, visitation payments, and scheduling all run through them.

• ✓ Create a new GettingOut account
• ✓ Put money on an inmate’s telephone/visitation account
• ✓ Send messages
• ✓ Share photos
• ✓ Schedule video visits

One quick kiosk detail that saves a lot of frustration: the kiosk used for scheduling visits can’t take commissary money. If you need to deposit commissary funds, use the other kiosk in the Visitation Lobby.

For general facility questions that aren’t about your GettingOut account or scheduling help, contact the Allegan County Sheriff’s Office & Corrections Center at 640 River St., Allegan, MI. The main phone number is (269) 673-0500.

Here's a simple rule: if your question involves logging in, scheduling, or payments, start with GettingOut/Telmate. That's where you create an account, add money to an inmate's telephone or visitation account, and book video visits. Sheriff's Office staff no longer handle money. And if you're using the kiosks on-site, remember they serve different purposes - the visiting/scheduling kiosk won't accept commissary deposits. You'll need the other kiosk in the Visitation Lobby for that.

• ✓ Questions for the Allegan County Sheriff’s Office & Corrections Center at 640 River St., Allegan, MI (269) 673-0500
• ✓ Questions about the local video visitation room in the main lobby (including location and hours)
• ✓ General facility questions that aren’t related to your GettingOut/Telmate account

1. Decide whether you’re visiting locally or remotely - Visitation is done either in the video visitation room (in the main lobby) or remotely on an internet device with a camera.
2. Schedule at least 24 hours ahead - Visits need to be scheduled 24 hours in advance so the inmate has time to confirm.
3. Use the posted local hours to plan your day - The video visitation room is open Monday–Friday from 7:50 AM to 4:00 PM (excluding major holidays). Visits can be scheduled beginning at 8:00 AM, with the last visit at 4:00 PM.