Who to Call When You Have Questions About Visiting Someone at Allegan County Jail

For facility-level questions, start with the Allegan County Sheriff's Office and Corrections Center at (269) 673-0500. The facility is located at 640 River St., Allegan, MI 49010.

If your question is about scheduling, account setup, or troubleshooting the visitation system, call GettingOut (Telmate) Customer Care at 1-866-516-0115. Allegan County directs visitors to GettingOut for anything that happens inside the platform: creating an account, adding funds, sending messages, sharing photos, and scheduling video visits through the GettingOut website.

• ✓ Schedule visits at least 24 hours in advance so the inmate has time to confirm the visit.
• ✓ If your GettingOut Friends and Family account sits unused for 180 consecutive days, it can become inactive and be subject to forfeiture.
• ✓ For refunds related to a GettingOut account, call GettingOut customer service at 866-516-0115.

A simple way to decide who to call: follow the system you're dealing with. GettingOut scheduling or account problem? That goes through GettingOut support. Questions about what happens inside the building, including visitation-area procedures and rules that can affect whether a visit continues? Call the jail directly.

1. Don’t rely on staff to relay messages - Sheriff’s Office staff cannot pass messages to inmates (including letting them know a visit was scheduled or money was deposited). Inmates are notified through the kiosk in their housing units.
2. Use the correct kiosk for commissary deposits - The kiosk used for visiting cannot accept commissary money. Use the other kiosk in the Visitation Lobby to deposit money into an inmate’s commissary account.

4

• ✓ Leave your cell phone out of the visitation area. No cell phones are allowed during a visit, and if a phone is seen, the visit may be terminated.
• ✓ Plan for the two-visitor limit at each visitation station. Only two visitors are allowed at a station at a time, and this count includes children over the age of 2.
• ✓ If a minor is visiting, an adult must accompany and supervise them during the visit.
• ✓ If you need to get a message to an inmate, use the kiosk in the video visitation room or send a postcard to the inmate.

If you're trying to add commissary funds in person, pay attention to which kiosk you use. The visitation kiosk is for visiting only and cannot take commissary money. For commissary deposits, use the other kiosk in the Visitation Lobby.

GettingOut has an inactivity rule that catches families off guard. If a Friends and Family account goes 180 consecutive days without activity, it becomes inactive and can be subject to forfeiture. Need to request a refund? Call GettingOut customer service at 866-516-0115.