Setting Up Video Visits at Allegany County Detention Center: Free Lobby Kiosk vs. Your Own Device

There's no in-person visitation at Allegany County Detention Center. All visits are virtual through PayTel (paytel.com). Your choice is simple: visit at the facility's lobby video station, or use your own phone, tablet, or computer from wherever you are.

Two options for video visits. Use the lobby kiosk at the detention center and the visit is free. Visit remotely from your own device and you'll pay a fee. For most families, it comes down to a trade-off: the lobby kiosk saves money, while remote visits save travel time.

PayTel runs the system for both options. Set up and fund your friends-and-family account at paytel.com. If you're planning remote visits (the paid option), get your account ready ahead of time.

1. Go to paytel.com and create your account - this is the required starting point to schedule a video visit using your own device.
2. Fund your friends-and-family account (if needed) - Allegany County Detention Center uses PayTel for friends and family accounts, and funding is handled online through paytel.com.
3. Use your PayTel account to schedule the visit from your device - once your account is set up, you can schedule the video visit through PayTel.

Free Lobby Kiosk

• ✓ Schedule the visit from the lobby kiosk itself - Allegany County Detention Center requires kiosk visits to be scheduled at the kiosk.
• ✓ Expect the available times to change - kiosk schedules vary by day, so check what’s open when you’re there.

Can you make it to the facility? The lobby video station is the budget-friendly choice - visits scheduled on the onsite equipment are free. That's the biggest difference between the kiosk and using your own device.