Setting Up Video Visits at Allegany County Detention Center: Free Lobby Kiosk vs. Your Device
Allegany County Detention Center doesn't offer in-person visits. All visits happen by video: free at the lobby kiosk, or from your own phone or computer for a fee.
There's no face-to-face visitation at Allegany County Detention Center. Everything is virtual through PayTel (paytel.com). You have two options: use the free video kiosk in the facility lobby, or pay to visit from your own device at home.
PayTel help: Scheduling and funding for friends and family runs through paytel.com. For account, funding, or technical issues, contact PayTel support at 1-800-729-8355.
Using the lobby video station is free. The catch? You have to schedule your visit at the kiosk itself. You can't book a free kiosk visit from your phone at home.
Kiosk availability changes day to day. If you're hoping for a specific time, arrive with some flexibility. That way you can adjust if your preferred slot isn't open.
- ✓ Schedule the visit at the lobby kiosk (kiosk visits are not scheduled online)
- ✓ Arrive early since kiosk schedules vary by day
- ✓ Bring the inmate’s ID information so you can find the right person to schedule
- ✓ If you need to add money to an inmate account while you are there, look for the JailATM kiosk in the facility vestibule that accepts deposits
- Create your PayTel account - Go to paytel.com and set up your friends and family account.
- Add funds if required - Accounts are set up and funded through paytel.com, and remote visits on personal equipment have a fee.
- Schedule the video visit from your device - Once your account is ready, you can schedule and join from your phone or computer using PayTel.
Fees and account support: Visits on your personal device cost money. If you run into payment, account, or connection problems, PayTel support can help at 1-800-729-8355.
Most video visit issues trace back to account setup, funding, or connection problems on the vendor's end. PayTel handles all friends and family accounts (set up and funded at paytel.com). Their support line is 1-800-729-8355.
Who to contact: Start with PayTel for account, billing, and technical issues. Keep in mind that people inside the facility can't receive incoming calls. The phone system is collect-call only, so everything runs through the vendor account.
Practical Tips
- ✓ If you are going in for a free kiosk visit, arrive early since the schedule varies by day
- ✓ Bring the inmate’s ID information so you can find and schedule the correct person at the kiosk
- ✓ If you are visiting from home, set up your PayTel account on paytel.com ahead of time and add funds early so you are not scrambling right before the visit
- ✓ Save any confirmation details you see on-screen so you can reference them if something goes wrong
- ✓ For account, funding, or technical problems, contact PayTel support at 1-800-729-8355
Need to make a deposit in person? There's a JailATM kiosk in the vestibule where you can add funds to an inmate's account.
Find an Inmate at Allegany County Detention Center, MD
Search for a loved one and send messages and photos in minutes.
