Setting Up Video Visits at Allegany County Detention Center: Free On‑Site Visits vs. Paid Remote Visits

Allegany County Detention Center doesn't offer in-person visits. All visitation happens through video, so you'll schedule and connect through the video system instead of coming in for a traditional face-to-face visit.

Video visits run through paytel.com. That's where you'll set up your account, schedule visits, and manage everything.

• ✓ Free on-site video visits (at the facility) - If you come to the detention center and use the facility’s video visit equipment, the visit itself is free.
• ✓ Paid remote video visits (on your own device) - If you visit using your personal equipment (like a phone, tablet, or computer from home), the visit has a fee.

1. Go to paytel.com - Allegany County’s video visitation is administered there.
2. Follow the prompts to schedule a video visit - Use the site’s scheduling flow to choose an available visit.
3. Have the incarcerated person’s information ready - You’ll want their name and any identifying details the system asks for so you can match to the correct person.

Cost depends on where you visit from. Use the detention center's on-site video equipment, and the visit is free. Connect from your own device at home, and you'll pay a fee. Pricing can change, so check paytel.com for current rates before booking.

Need to set up calling too? Friends and family accounts are created and funded at paytel.com. To add money to an incarcerated person's account, you can deposit online at jailatm.com or use the Jail ATM kiosk in the facility vestibule. One thing to know: the detention center won't accept funds sent through the mail.