How to send messages, photos, and packages
Inmates at Allegany County Detention Center can't receive incoming phone calls. All calls are outgoing through PayTel—either collect or prepaid/debit—and you'll need to accept and pay for them. Set up and fund your phone account through PayTel's portal at paytel.com. For technical issues, call PayTel support at 1-800-729-8355. Detainees have access to free tablets that include education courses, a legal library, messaging, and phone call stations for reaching approved contacts. Through PayTel's Pathway to Achieve program, inmates can earn money credits by completing coursework, then use those credits toward calls or purchases like movies. As with most Maryland facilities, expect calls and video communications to be monitored or recorded.
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Send personal mail to the off-site scanning address — not to the jail itself. Include the inmate's full name and ID number exactly as shown, since that's how the scanning facility routes your letter to the right person: Allegany Count Detention Center (Inmate Name, Inmate ID Number) 5261 PO Box 18247 Greensboro, NC 27419
Tried to mail a letter to Allegany County Detention Center and noticed it goes to Greensboro, NC? That's not a mistake. The facility uses off-site mail scanning, so your envelope needs to be addressed their way or it won't get processed.
No. Inmates can’t receive incoming calls; they must place outgoing collect or prepaid/debit calls that you accept. To receive calls, set up and fund an account with PayTel at paytel.com.
Add funds and manage the account through PayTel’s portal at paytel.com by following the vendor’s deposit steps. If you run into technical problems, call PayTel technical support at 1-800-729-8355.
Yes. The facility provides free tablets with messaging, a legal library, education courses, and phone call stations. Through PayTel’s Pathway to Achieve program, detainees can earn credits from coursework to use for calls or purchases.
Send mail using the facility’s off-site scanning address exactly as provided, so it’s routed for processing and scanning before delivery to the inmate.
No. Allegany County Detention Center will not accept money, checks, packages, magazines, or newspapers through the mail or at the facility. To add funds, use jailatm.com or the Jail ATM kiosk in the facility vestibule.
Mail is searched and scanned off-site, then delivered electronically so your loved one views it on a facility tablet rather than receiving the original physical letter in housing. Follow the addressing rules and include the inmate’s full name and ID to help prevent delays.
Allegany County Detention Center accepts money two ways: online through jailatm.com, or cash deposits at the Jail ATM kiosk in the facility vestibule. Don't try mailing money—no checks, cash, or money orders are accepted by mail, and mailed funds won't be applied to any inmate account.
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Allegany County Detention Center doesn't offer in-person visits — everything is done by video through PayTel. You can use the free lobby kiosk at the facility or pay to visit from your own device.
