How to Contact an Inmate at Facility
Video visitation is the main way to connect with someone at Allegheny County Jail. Here's how it works and what you need to get started.
Video visitation at Allegheny County Jail runs daily from 9:00 am to 9:00 pm. That said, visits may not always be available during those hours due to the jail's operational status. All video visits are monitored by jail personnel, and taking screenshots or recordings is prohibited.
Video visits last up to 30 minutes and cost $0.25 per minute. Your total cost depends on how long you stay connected.
Before you can schedule a video visit, you need to be on the incarcerated person's contact list. Start by creating an account through GTL's website.
Note: The jail's posted information doesn't cover every detail (like payment methods, extra fees, or how strictly certain rules are enforced). If you're unsure about something, confirm it with the facility and GTL before adding money to your account or planning a visit.
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- ✓ Create your account through GTL’s website so you can be added to the incarcerated person’s video visitation contact list
- ✓ If you want to accept on-demand visits, install the GTL Friends & Family “Visit Now” application on a smartphone or tablet
- ✓ Decide whether you want to schedule a visit in advance, or be ready to accept a “Visit Now” call initiated by the inmate
- Confirm video visitation is available. Hours are 9:00 am to 9:00 pm daily, but availability can depend on operational status.
- Schedule or accept a visit. You can schedule video visits in advance, and the inmate may also initiate an on-demand visit using the “Visit Now” option.
- Plan for the time limit and cost. Visits are limited to 30 minutes and cost $0.25 per minute.
Note: Video visits are monitored. Screenshots and recordings are strictly forbidden. If you record or screenshot during a visit, the call can be ended immediately and you may lose video visiting privileges.
Before you plan around it, confirm that the current video visitation hours (9:00 am to 9:00 pm) are in effect and that nothing is temporarily unavailable. This is especially worth checking before weekends and holidays.
Double-check the current pricing ($0.25 per minute) before adding funds. The facility's materials don't describe which payment methods are accepted or whether any minimums or extra fees apply.
Running into setup issues? Confirm the exact GTL account requirements and how to get added to the person's contact list. Also check whether the GTL Friends & Family "Visit Now" app is required for your visit type (on-demand calls need the app on a smartphone or tablet). Finally, ask about any limits on how far in advance you can schedule or how many visits you're allowed.
Note: For reliable answers, check the facility's posted guidance and GTL's help materials. You can also contact the facility directly to confirm anything that affects your schedule or costs.
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