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Visitation

Who to Call When You Have Questions About Visiting Allendale

Stuck on a visitation application, virtual visit glitch, blocked phone number, or refund? Here are the right contacts for Allendale.

• 2 min read • doc.sc.gov
Who to Call When You Have Questions About Visiting Allendale

For questions about your visitation application or approval status, contact SCDC's Visitation office. Email visitation@doc.sc.gov or call the Visitation Inquiry Line at 803-896-1838 - press 1 for application questions or to leave a message. If you want a callback, make sure your voicemail is set up and has space for new messages.

  • ✓ Incarcerated person’s full name
  • ✓ Your full name (as it appears on your ID)
  • ✓ Your relationship to the incarcerated person
  • ✓ A good callback phone number (and make sure your voicemail is set up)

Already approved but having technical problems with virtual visitation? Call GTL Visitor Support at 1-855-208-7349. They handle connection issues, audio/video glitches, and visits that won't load.

For phone-call issues - like a blocked number or requesting that a number be blocked for calls from an Allendale inmate - call GTL's blocked-number line at 1-866-230-7761.

Still waiting on a GTL refund after 30 days? Call 1-866-640-5445. The line is open Monday through Friday, 6am to 8pm Eastern.

Virtual visits are available to anyone on an inmate's approved visitation list. To get started, create your VisitMe account at scdoc.gtlvisitme.com/app.

Once your account is set up, GTL Visitor Support handles any tech issues during virtual visits. Call 1-855-208-7349 if something goes wrong.

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