Penmate Inmate Support Guides

Who to Call When You Have Questions About Someone at Anson Correctional Facility

Trying to schedule a visit or fix a money deposit issue for someone at Anson Correctional Facility? The fastest way to get answers is calling the right place first. Here's how to decide between the prison and ViaPath (ConnectNetwork/TouchPay).

• 2 min read Verified from official sources

For questions about in-person visiting, call or email the prison directly. Anson Correctional Facility requires appointments for all in-person visits, and scheduling happens through the facility, not the money transfer vendor. If you need to get on the approved visitors list, find out whether a visit can be scheduled, or set up an appointment, start with the prison.

Deposit not going through? Unexpected charge? Error while adding funds? Contact ViaPath support. Their toll-free line for deposit issues is 877-650-4249.

North Carolina prisons, including Anson, use ViaPath and its subsidiaries (ConnectNetwork and TouchPay) for inmate deposits. You might see different names depending on whether you're using the website, mobile app, phone, or a walk-in location. Don't let the branding confuse you: it's all the same vendor system handling the funds.

Note: ConnectNetwork Friends-and-Family accounts can become inactive and subject to forfeiture after 180 consecutive days without use (unless a different period applies by law or contract). Any account activity resets the clock.

Here's the simple rule: visiting questions go to the prison, money questions go to the vendor. Anson Correctional Facility handles visit scheduling directly, so call or email them to set up an appointment. For deposit errors, payment issues, or problems with ViaPath, ConnectNetwork, or TouchPay (web, mobile, phone, or walk-in), contact vendor support instead.

  • ✓ For deposit problems or trouble making a payment, call ViaPath’s toll-free assistance line: 877-650-4249.
  • ✓ If you keep a ConnectNetwork Friends-and-Family account, watch for inactivity. After 180 consecutive days of non-use it can become inactive and be subject to forfeiture, and any account use resets that 180-day clock.
  1. Match the question to the right contact. Visiting appointments go through the prison, deposit and payment issues go through ViaPath/ConnectNetwork/TouchPay.
  2. Write down what happened. Save screenshots or confirmation numbers, and note the date, time, and the name (or agent ID) of anyone you spoke with.
  3. Try one clean follow-up. Call back with the details you collected and ask for the next step or a case/reference number.
  4. Switch channels if you are stuck. If you called, try email (or vice versa) so there is a written record you can refer to later.

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